Looking to grow Revenue and provide Guest Service Excellence
Welcome to Travality Consulting. As President, I redefine success in Travel and Hospitality through strategic management consulting, revenue growth, enhanced customer service, and elevated industry standards.
Skills
🌟 Customer Service Excellence: We believe exceptional customer service is the cornerstone of success in the hospitality industry. Our consulting firm is committed to enhancing your customer's experience, building lasting relationships, and establishing your brand as a leader in the marketplace. 📚 Training and Education: We offer training programs to empower your team with the latest industry insights and skills. As a mentor at Firecircle, I guide and support clients in the initiation or expansion of their businesses within the tourism and hospitality sector by facilitating the development and execution of robust business plans. 💼 Management Consulting Prowess: We bring a wealth of experience and a proven track record in management consulting. Our strategic approach is rooted in a deep understanding of industry trends, market dynamics, and cutting-edge technologies, ensuring your business stays ahead of the curve. 🤝 Collaborative Partnerships: We forge collaborative partnerships with our clients to achieve long-term success. Our team delivers results that exceed expectations by identifying opportunities and overcoming challenges together. In Q4 2023, I collaborated with a specialized international hospitality company using these skills.
Areas of Expertise
Travality empowers businesses within the sector to thrive in dynamic markets. With a keen focus on revenue generation and Guest Service Excellence, we implement innovative strategies tailored to each client's unique needs, ensuring sustainable growth and profitability.
Brand Experience
Travality has collaborated with a number of regional, national and international brands known worldwide. We have worked with IHG, Radisson, Ramada, Country Inn&Suites, Park Hotels, CanadInns, and Capital Suites Inuvik.
Software Experience
We have had the opportunity to work with Salesforce, the largest CRM company in the world, as a client and customer, ClickUp, Asana, numerous property management systems, Grammarly, and ChatGPT.
Employment History
Education
- University of Guelph - Master of Business Administration - MBA - Honours Graduate Hospitality Administration​/​Management - Red River College Polytechnic - Certificate in Hotel and Restaurant Administration