I'm Antonio Whitfield, a young dynamic leader with over 5+ years of experience in the industry, and I'm here to take your team and operations to the next level in every aspect. Why Choose Me? I have a proven history of success with advanced knowledge for the Hilton brand in such a short amount of time. Why I'm the perfect fit for your consulting needs: -Guest Satisfaction Specialist: I excel at turning dissatisfied guests into loyal advocates, consistently delivering high satisfaction rates and swiftly resolving complaints to ensure positive guest experiences. -Strategic Operations Management: From optimizing staff procedures to implementing innovative systems for room availability tracking, I have a knack for boosting efficiency and accuracy, resulting in improvements in guest satisfaction and revenue generation. -Talent Development and Leadership: As a dedicated mentor and leader, I've nurtured teams to success, elevating staff performance through tailored training programs and fostering a culture of excellence. Daily huddles go a long way !

Skills

Guest Satisfaction, Guest Experiences, Guest Services Management, Staff Supervision, Employee Performance Reviews, Guest Complaint Resolution, Training and Mentoring, Quality Assurance, Outstanding Communication Skills, Staff Training, Hospitality, Revenue Generation, Safety Procedures, Talented Leader, Strategic Planning and Analysis, Hospitality Management, Guest Accommodations, Office and Staff Streamlining, Marketing, Interpersonal Communications

Areas of Expertise

Hotel Management, Operations, Front Office, Back Office

Brand Experience

Hilton

Software Experience

OnQ, PEP, Opera

Employment History

Wenzell & Fisher Hospitality Group Task Force Hotel Manager July 2022 – March 2023 | January 2024 – Current Tru By Hilton - Home2 Suites by Hilton - Homewood Suites St Louis, MO | Boise, ID |Charlotte, NC | El Reno, OK • Manage several properties, including a 201-room dual property, to ensure the implementation of all policies and to confirm that employees would adhere to the proper procedures. • Provide temporary support to hotels by traveling to assist with day-to-day operations until permanent staffing was in place. • Ensures that the guests enjoy an exceptional experience while simultaneously operating the hotel at its utmost potential, all while upholding brand standards. • Acquire in-depth knowledge of the property and surrounding areas to enhance guest assistance. • Maintain a 24​/​7 on-property presence to promptly address and resolve any issues as they arise. • Provide support to the properties on an as-needed basis, working a flexible on-call schedule. • Applied skills and expertise as GM, Front Desk Agent and Front Office Manager. • Utilizes reports like high balance reports to ensure that all transactions were appropriately authorized and to uphold revenue integrity. Home2 Suites by Hilton, Columbus, GA General Manager March 2023 – December 2023 • Demonstrate effective leadership for hotel staff. • Proactively monitor reports and ensure staff performance optimization. • Foster a positive work environment, resulting in high employee morale and job satisfaction. • Oversight of all hotel departments and their functions daily. • Maintain a deep understanding of the brand and its principles, contributing to informed decision making for the hotel and the company. • Collaborate with the revenue team to ensure that we not only adhere to our budget but also enhance the company’s profitability. Home2 Suites by Hilton, Lagrange, GA Front Office Manager March 2019 – March 2023 • Provided exceptional guest service during check-in and check-out procedures, ensuring a comfortable stay. • Executed various tasks such as maintaining lobby cleanliness, restocking supplies, and conducting cash drawer counts. • Collaborated with housekeeping as necessary, including assisting on different floors as required. • Monitored guest reviews to gauge satisfaction levels and followed up with guests to address any issues. • Played a key role in scheduling, processing part orders, and managing food orders. • Ensured that staff members had the necessary resources and support to excel in their roles. Callaway Resort & Gardens, Pine Mountain, GA Front Desk Agent October 2018 – January 2019 • Extended warm welcomes to resort guests, ensuring their overall enjoyment throughout their stay. • Proficiently operated the Opera operating system to facilitate guest check-in and check-out processes. • Informed guests about available resort activities and amenities, enhancing their experience. • Coordinated transportation for visiting tour groups, schools, and businesses to meet their specific needs. • Collaborated with the reservations department, occasionally assisting in room bookings and event ticket purchases to streamline operations. . • Product information and plan options to help customers make informed decisions.

Education

G.E.D — Southern Union State Community College (2015)

Service Area

US