With extensive experience in Hospitality Management, specializing in Room Divisions, I am dedicated to driving profitability, enhancing guest satisfaction, and optimizing operations. As a seasoned General Manager, I have successfully led multiple hotel properties, implemented effective training programs, and developed strategic initiatives to boost revenue and operational efficiency. My comprehensive expertise spans financial management, team development, and community relations, ensuring top-tier service and exceptional guest experiences. Let's collaborate to elevate your hotel's performance and guest satisfaction to new heights.

Skills

Forecasting, Revenue Management, Training and Development, Profit & Loss, Human Resources, Recruiting, Guest Services, Account Receivables, Sales and Marketing

Areas of Expertise

Operations

Brand Experience

SpringHill Suites, Holiday Inn, Holiday Inn Express, Wyndham, Margaritaville, Hilton Garden Inn, Courtyard by Marriott

Employment History

SpringHill Suites Houston- Sugar Land- Sugar Land, Texas (07​/​2023- 03​/​2024) **General Manager (Task Force)** - Conducted weekly staff meetings and training sessions. - Ensured financial review dates and corporate programs were met timely. - Developed managers through competency and corporate training programs. - Played a pivotal role in hotel sales efforts, including meeting clients and hosting events. - Maintained cleanliness and preventive maintenance of the property. Holiday Inn Dallas- Richardson​/​Holiday Inn Express Frisco (Highgate Hotels)- Richardson, Texas (01​/​2022- 07​/​2023) **Complex General Manager (Task Force)** - Managed all hotel departments, ensuring profitability and strong working relationships. - Led the hotel with strategic planning and execution for guest and associate satisfaction. - Drove sales culture and developed effective revenue management strategies. - Managed daily accounting entries, reviewed financial reports, and ensured compliance. - Assisted ownership with creating the annual budget and monitored hotel performance. Club Wyndham and Margaritaville Resort- Atlanta, GA (06​/​2021- 01​/​2022) **General Manager (Task Force)** - Oversaw various resort department managers and ensured quality standards. - Maintained positive customer and associate relationships, focusing on development. - Managed financial aspects and formulated the annual operations budget. - Collaborated with the HOA and ensured compliance with governing statutes. - Initiated strategic programs to enhance guest satisfaction and identified process improvements. Hotel Management and Consulting (HMC)- Overland Park, KS (07​/​2020- 06​/​2021) **District Manager- Southeast District (Extended Stay Division)** - Managed property operations to maximize revenues and meet budgeted EBITDA. - Oversaw financial activities and ensured timely reconciliation of accounts. - Planned and managed sales activities to meet revenue objectives. - Instilled a 100% guest satisfaction philosophy throughout properties. - Conducted coaching, performance evaluations, and disciplinary actions. Hilton Garden Inn Atlanta Airport​/​ Millennium Center (Pika Hotels)- Atlanta, GA (08​/​2017- 05​/​2020) **General Manager** - Managed all hotel departments, ensuring profitability and strong relationships. - Led the hotel strategically, focusing on guest and associate satisfaction. - Analyzed business results and developed effective strategies with the leadership team. - Actively participated in sales processes and encouraged revenue management strategies. - Ensured compliance with federal, state, and local laws, and maintained community relationships. Holiday Inn Atlanta Northlake (Pika Hotels) - Atlanta, GA (11​/​2015 - 08​/​2017) **General Manager** - Increased Overall Experience by 22%, IHG Rewards Club Satisfaction by 10%, and Overall Service by 14%. - Improved RevPAR by 17% and ADR by 11%. - Prepared annual operating budget, including sales, marketing, and revenue management plans. - Directed staffing efforts, including recruitment, orientation, training, scheduling, and performance management. - Oversaw daily operations, ensuring cost control, cleanliness, and asset protection through preventive maintenance programs. Courtyard by Marriott Atlanta Airport West - Atlanta, GA (10​/​2011 - 10​/​2015) **General Manager** - Conducted weekly staff meetings and training sessions to enhance hotel operations and guest satisfaction. - Met all financial review dates and corporate programs promptly, holding monthly financial reviews. - Developed managers for future advancement through training programs and competency development. - Played a pivotal role in hotel sales efforts, including client meetings, hosting events, and daily sales activities. - Ensured training compliance in service standards and created a positive team-oriented environment focused on guest satisfaction.

Education

Morehouse College - Business Management

Service Area

US