Hospitality professional, with over a decade of versatile yet extensive experience in Rooms Division Management and Hotel Operations. Transitioned into a new role of Revenue Analysis and Management driving revenue optimization, maximizing profitability, and delivering exceptional collaboration with stakeholders. Also experienced an industrial shift to the Banking and Finance sector. Having the luxury customer handling experience and Hospitality Operations as a part of my expertise, my objective is to make the best of my education and professional experience to achieve an unparalleled level of excellence in the field of Hospitality and having continuous learnings.

Skills

Revenue Management, Financial Analysis, Operations, Night Audit, Financial Reporting, Team Management, Training, Proficient in using hotel management systems (OneYield, HPP, Marsha, Opera).

Areas of Expertise

Revenue Management and Operations

Brand Experience

Marriott (All brands), Park Hyatt, The Taj Lands, The Taj Mahal Palace

Software Experience

OneYield, HPP, Marsha, Opera, other hospitality PMS

Employment History

Revenue Manager- Revenue Management Advisory Services (RMAS) Marriott International Dec 2022- Present • Experienced in utilizing systems like OneYield, HPP and Marsha for sales analysis and refining strategies. • Proficient in utilizing revenue management processes, including accurate reservation system maintenance, to optimize revenue and profitability for a portfolio of 10-12 managed​/​franchised hotels. • Demonstrating ability to analyze period-end and available systems data, identifying trends, and overcoming obstacles to achieve revenue goals, while providing timely updates and reports on transient segment performance. • Utilizes advanced reservations and demand forecasting systems to determine and implement effective selling strategies, ensuring optimal revenue management for Marriott Hotels. • Proactively checking distribution channels for accurate hotel positioning, competitor analysis, and information accuracy, maintaining a strong market presence. • Effectively communicates brand initiatives, market analysis, and demand forecasts to hotels, clusters, franchise partners, and owners, driving revenue management opportunities and promoting brand equity. Financial Advisor Bank of Nova Scotia (Scotia Bank) July 2022- Nov 2022 • Expertise in conducting thorough financial analysis, evaluating investment options, and developing personalized strategies to help clients achieve their financial goals. • Strong understanding of banking products, investment vehicles, and market trends, enabling the delivery of tailored financial solutions to clients. • Exceptional client relationship management skills, building trust and fostering long-term partnerships with a diverse portfolio of clients while delivering exceptional service and exceeding sales targets. Front Desk- Assistant Manager Rooms (Promoted) Park Hyatt Toronto April 2022-June 2022 • Participated in the development and implementation of corrective action plans, analyzed information, and evaluated results to choose the best solution, resolve problems and improve guest satisfaction. • Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person and briefings for the executives, the peers and the subordinates on relevant information in a timely manner and Oversaw operations. Front Desk – Night Audit Supervisor Park Hyatt Toronto Aug 2021-March 2022 • Part of pre-opening leadership team of rooms division playing a crucial role in the successful establishment and organization of the department, ensuring smooth operations and exceptional guest experiences. • Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking and market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses. Front Desk – Night Auditor Westin Toronto Airport Feb 2021-July 2021 • Audited and balanced the hotel’s inventory, rooms, food & beverage revenue for accuracy and assisted in the preparation of all reports relevant to daily revenues. • Completed and transmitted daily management and accounting reports and supporting documents; prepared customer tracking report, market segmentation report, food and beverage revenue report, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses. • Acted as hotel system liaison during night hours. Escalated with Opera, or system support during the overnight hours if a system fails or issues occur. • Communicated with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Front Desk – Duty Manager St. Regis, Marriott International Aug 2018 - March 2020 • Managed high-income sales up to $250,000, oversaw day-to-day operations, payroll administration and supervised on- going training initiatives for the Team of 10 to 12 associates. • Authorized Paymasters, Night Audit reports, Group Invoice folios and Paid Out registers at the hotel working in liaison with Finance and revenue forecast team, as the hotel was at highest RevPAR in the city. • Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person and briefings for the executives, the peers and the subordinates on relevant information in a timely manner and Oversaw operations. • Coordinated Wedding​/​Corporate event-based groups and acted as “Point of Contact” to multiple corporate group event leads from pre arrival, arrival experience to departure working closely with the hosts and event managers. • Participated in the development and implementation of corrective action plans, analyzed information, and evaluated results to choose the best solution, resolve problems and improve guest satisfaction. • Department training expert for Marriott Bonvoy Loyalty Program and Guest Service Satisfaction.

Education

Bachelor of Science in Hospitality Studies Rizvi College of Hotel Management & Catering Technology Mumbai, India March 2010 – May 2013

Training & Certificates

• Canadian Investment Funds Course (IFSE) - Oct 2022 • Safe Check® Advanced Food Safety Certification (Valid till 14th June 2025) • Certified in SmartServe.ca (Certificate Number: e200514655661RS) • Fluent in English, Hindi, Marathi, and Gujarati.

Service Area

USA and Canada