Hospitality Group Sales and Conference Services
With a robust background in the hospitality industry currently elevating the luxury hotel experience, leveraging skills in group sales and event planning. I have worked with Sales Teams to craft group sales strategies, integrating social networking prowess to expand market reach and enhance guest satisfaction, while increasing revenue. My mission aligns with creating memorable experiences that reflect the distinctiveness of each property, ensuring a seamless blend of comfort and sophistication. While thriving in this dynamic position, my focus remains on fostering relationships and delivering exceptional service that resonates with the values and culture of the clientele.
Next Available Date for Assignment
August 5th, 2024
Skills
Detailed Orientated, Organized, Timely, Communication, Creativity, Strong Travel Sales Logistics, Client Onboarding, Sourcing, Banquet Event Orders, Group Resumes, Group Pre Conference and Post Convention Meetings, Excellent at Building, Fostering and Maintaining Relationships with Clients. Day to Day Management for Groups to Final Bills and budgeting. Extreme Passion for the industry which drives my success in both Sales and Conference Services, I am a true team player.
Areas of Expertise
Group Sales & Contracts, Group Management, Client Onboarding & Event Budgeting, Banquet Event Orders, Group Resumes, Rooms & Food and Beverage Forecasting, Achieving Team and Personal Sales Goals, Day to Day Organization and Logistics for All Types of Groups. Experienced in Luxury Clientele, including All Professional Sports Teams, Entertainment Groups, Large Corporate and Association, and Catering Groups including weddings and non profits.
Brand Experience
Omni Hotels & Resorts, HEI Hotels & Resorts, Sonder, Southerly Hotels & The Desoto
Software Experience
Microsoft Office including PowerPoint, Excel, Outlook, Sharepoint, Teams; Delphi.fdc, Sales Force, Opera, Opera Cloud, SalesPro, Cvent, MeetingMatrix, SocialTables, Delphi Diagramming MeetingBroker, Tripleseat, PassKey, Kronos, Canva, Avery, Etc.
Employment History
Task Force Experience The DeSoto, Savannah, GA April 2024 - July 2024 Senior Conference Services 20,000 Square Feet Meeting Space 246 Guest Rooms Sonder Hotel/The Monarch, Scottsdale, AZ February 2024 to April 2024 Group and Catering Sales, Catering and Conference Services 31,000 Square Feet Meeting Space 194 Guest Rooms Permanent Positions Omni Tempe At ASU - Hotel Opening, January 2023 - February 2024 Group Sales Manager & Senior Convention Services Manager Hotel Crescent Court, Dallas, TX January 2021 – January 2023 Senior Conference and Professional Sports Team Sales & Services Manager Omni Fort Worth Hotel, Fort Worth, TX September 2017 - March 2020 Convention Services & Catering Services Manager Omni Fort Worth Hotel, Fort Worth, TX September 2016 - September 2017 Sales & Convention Services Leader in Development Program HPN Global, Scottsdale, AZ April 2016- September 2016 Meeting and Event Services Coordinator
Education
University of Arizona, Bachelors in Marketing and Communications
Training & Certificates
Certified Wedding Planner, CVENT Diagraming and RFP
Service Area
Group Sales Manager, Senior Conference Services Manager, Catering Sales Manager
Achieve Success with Key Performance Indicators (KPIs)
- Occupancy Rate
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
- Revenue by Department
- Customer Satisfaction Score (CSAT)
- Repeat Guest Rate
- Employee Satisfaction and Turnover Rate
- Digital Engagement Metrics