Relentless and passionate hospitality executive with over two decades of extensive on-property and above-property experience in major brands, independent hotels, and the vibrant Caribbean market. An expert in food and beverage management, operational leadership, and financial recovery, with a proven track record that includes optimizing assets and strategically improving operations in both full-service and limited-service hotel environments. Accomplishments include stabilizing distressed assets and delivering substantial financial turnarounds, earning accolades for exemplary performance. Six Sigma certified, enhancing the ability to implement efficient processes and drive operational excellence. A proactive leadership style ensures dedicated team development, fostering high-performing workforces through targeted training initiatives and effective mentoring.

Next Available Date for Assignment

September 1, 2024

Skills

Extensive Experience with Major Brands: Marriott, Hilton, IHG Full-Service, Lifestyle, Select-Service, Resort and Independent Experience Proficient in Food & Beverage Management Multi-Unit Operations Management Culture Change Leadership Guest Services Six Sigma Certified - Green Belt P&L Analysis Hotel Marketing Strategies Operational Excellence ​/​ Hotel​/​ Labor Costs Budge Development & Management Excellent Employee Relations Human Resources Business Planning New Builds Opening & Transitions Project Management Employee Development & Coaching Performance Assessment Financial Planning & Analysis Sales Forecasting Franchise Operations Revenue Management Facility Management Profitability Excellenc

Areas of Expertise

Extensive Experience with Major Brands: Marriott, Hilton, IHG Full-Service, Lifestyle, Select-Service, Resort and Independent Experience Proficient in Food & Beverage Management Multi-Unit Operations Management

Accomplishments

Portfolio Oversight: Managed a portfolio of 23 hotel assets, in addition to three properties under construction, ensuring strategic alignment and operational efficiency across the board. Renovation Management: Oversaw a $20 million renovation of The Island Resort, enhancing the property’s features and overall appeal.

Brand Experience

Extensive Experience with Major Brands: Marriott, Hilton, IHG Full-Service, Lifestyle, Select-Service, Resort and Independent Experience

Software Experience

Fosse Opera Cloud Delphi Ideas M3 Profit Sword ADP MICROS

Employment History

Courtland Grand Hotel, HEI Hotels & Resorts, Atlanta, GA- HOTEL GENERAL MANAGER Operational Leadership: Oversaw daily operations of a full-service property comprising 763 guest rooms and over 100,000 square feet of meeting space, ensuring high standards of service and guest satisfaction. Ownership & Brand Transformation: Successfully navigated a complex ownership and brand change, repositioning the property in the market to enhance its competitive edge. Financial Turnaround: Achieved significant financial recovery at the Courtland Grand Hotel, earning multiple accolades for exemplary performance stabilizing a severely distressed asset. Project Management: Managed 32+ Capital Expenditure (Capex) projects, involving meticulous budgeting, vendor selection, and execution to improve property facilities and guest experience. Team Development: Cultivated an engaged workforce through effective coaching and mentoring, leading to improved team performance and guest service delivery. A&R Group (Hospitality Management), Gulfshores, AL - VICE PRESIDENT OF OPERATIONS Portfolio Oversight: Managed a portfolio of 23 hotel assets, in addition to three properties under construction, ensuring strategic alignment and operational efficiency across the board. Revenue Management: Re-engineered the revenue management department by engaging a third-party service provider, resulting in significant yearly savings while consistently meeting performance expectations. Quality Assurance Success: Achieved a passing rate of 95% for all hotel quality assurance inspections, demonstrating a commitment to maintaining high standards across the portfolio. Renovation and Construction Oversight: Directed numerous renovation and construction projects, ensuring timely completion and adherence to budgetary constraints while enhancing property value. Budget Development: Developed comprehensive annual budgets for all 23 hotel properties for the 2023 calendar year, achieving exceptional financial results and resource allocation. Successful Property Opening: Successfully opened the Hampton Colorado Springs in 2023, leading all aspects of the project to ensure a smooth launch and operational readiness. Work Force Initiative: Strategically onboarded H2B employees from Mexico, resulting in a streamlined and diverse workforce that effectively met operational demands and increased overall guest service scores. Hotel Equities - 2019 - 2022 Reverb Hotel (By Hard Rock), Atlanta, GA Hotel General Manager Turnaround Strategy: Successfully revitalized a challenging property opening, implementing strategic initiatives that yielded exceptional financial results and improved operational efficiency. Market Positioning: Positioned the new brand effectively in the market, establishing it as a formidable competitor through targeted marketing and operational excellence. Revenue Growth: Achieved year-over-year revenue increases by optimizing pricing strategies and enhancing service offerings, driving customer loyalty and satisfaction. Strong Owner Relations: Fostered exceptional relationships with property owners, ensuring alignment on objectives and driving collaborative efforts for sustained financial performance. The Island Resort, Atlanta, GA AREA HOTEL GENERAL MANAGER Renovation Management: Oversaw a $20 million renovation of The Island Resort, enhancing the property’s features and overall appeal. Award Recognition: Spearheaded initiatives that led to The Island Resort being awarded "Best Wedding Destination" in 2023, significantly boosting its market presence. Revenue Achievement: Delivered record revenues of $22 million in 2022, exceeding financial targets and demonstrating robust operational recovery. Pandemic Recovery: Effectively navigated the challenges posed by the COVID-19 pandemic, ensuring the resort's financial stability. Ownership and Brand Transition: Successfully managed a seamless ownership and brand transition during the sale of the hotel, maintaining service continuity and stakeholder confidence. Four Points by Sheraton Airport, Atlanta Airport, GA TASK FORCE GENERAL MANAGER Banyan Tree Companies (Luxury & Sustainable Hotels & Resorts) Regional Vice President of Operations 2018-2019 GENERAL MANAGER - ALOFT DOWNTOWN ATLANTA, 2015 - 2017 Portfolio Management: Successfully oversaw a portfolio of eight limited-service properties, including Hilton, Marriott, and IHG brands, ensuring consistent operational excellence and adherence to brand standards across all locations. Leadership Excellence: Directed operations as General Manager of the Aloft Atlanta Downtown, implementing strategic initiatives that enhanced guest experiences while driving revenue growth and operational efficiency. Cross-Brand Synergy: Fostered collaboration between various brand teams to optimize service delivery and standardize best practices, contributing to an elevated overall guest satisfaction score across the portfolio.

Education

Starwood Hotels & Resorts - hospitality training

Training & Certificates

Six Sigma Green Belt Certified Obtained green belt certification- Chicago- w​/​ Starwood Hotels Graduated Starwood’s hospitality leadership program- Walt Disney world Dolphin Marriott, Hilton & Wydham GM Certified

Service Area

Atlanta Guklf Shores Destin

Closest Airport - (Enter 3 Letter Airport Code)

ATL

Recommendations

upon Request