I am a seasoned Task Force Manager with over 10 years of experience working across multiple renowned hotel brands such as Marriott, Hilton, and Hyatt. My expertise lies in enhancing Food & Beverage (F&B) programs, developing staff, and improving guest satisfaction scores significantly. I have successfully led teams to exceed service expectations, optimize costs, and drive revenue growth through innovative menu development and strategic management. During my tenure as a Director of Banquets at Charleston Place Hotel, I increased guest satisfaction scores (SALT Scores) from 33% to 89% within a month by enhancing service standards and implementing innovative food programs. As a Task Force Manager for Dimension Development, I supported various properties nationwide, providing interim management solutions and mentoring teams to strengthen their operational performance. I excel in managing teams across different departments, including culinary, housekeeping, and banquets, to ensure a seamless guest experience. I am also proficient in Micros, Aloha, and Silverware POS systems, and have a vast knowledge of wine services and beverage programs. My goal is to help hotels improve key KPIs such as Occupancy Rate, ADR, and Guest Satisfaction Scores by implementing efficient service models and creative strategies.

Skills

Team Leadership & Staff Development Food & Beverage Program Enhancement Budget Management & Cost Control Event Planning & Banquet Management Strategic Operations & Service Improvement Guest Satisfaction Optimization (SALT Scores) POS Systems: Micros, Aloha, Silverware

Areas of Expertise

Leading and developing hotel teams across multiple locations to meet and exceed operational goals. Improving food and beverage programs to enhance guest experiences and drive revenue growth. Implementing cost-control measures to maximize departmental profitability. Strategizing with senior management to improve guest satisfaction metrics, including Occupancy Rate and ADR. Designing and executing memorable events and banquets in luxury hotel environments. Training staff to maintain high service standards and brand consistency.

Brand Experience

Marriott Hilton Garden Inn Hyatt JW Marriott DoubleTree by Hilton SOHO Grand Hotel

Software Experience

Micros POS Aloha POS Silverware POS Microsoft Office Suite

Employment History

Task Force Manager - Dimension Development (2022-Present) Task Force Director of Banquets - Charleston Place Hotel (2023-2024) Director of Food and Beverage - Hilton Garden Inn (2019-2020) Food and Beverage Supervisor - JW Marriott Hotel Downtown (2019) Dining Room Manager - Amerigo’s Grille (2018-2019)

Education

Business Management Studies - Capella Online University Associate Degree in Video Production - The Art Institute of Philadelphia (Dean’s List) Certifications: TABC and Basset Certified