With over 20 years of experience in the hospitality industry, I have a proven track record in task force management, catering, and conference services. I have successfully managed roles at renowned brands such as Hilton, Marriott, Sheraton, and Ritz-Carlton, and I specialize in luxury, corporate, SMERF, and wedding market segments. I have delivered strong results, including booking $1 million over budget at Saddlebrook Resort, increasing sales by 25% at Sheraton Roanoke, and finalizing significant contracts such as a Presidential dinner and multiple high-profile events. My experience extends to task force roles at properties like Conrad Hilton New York, Omni Barton Creek, and NOPSI Hotel New Orleans, where I was instrumental in optimizing revenue during transitional periods, handling large-scale events, and ensuring seamless operations. I am proficient in Delphi FDC, Sales Pro, and a range of other sales systems. My expertise in catering and conference services is complemented by my ability to maintain high customer satisfaction scores, book repeat business, and improve KPIs such as Average Daily Rate (ADR) and Revenue per Available Room (RevPAR). I also excel at site inspections, event detailing, and training new staff.

Skills

Task Force Management Catering and Conference Services Sales Strategy and Execution Event Planning and Coordination Revenue Optimization Training and Staff Development

Areas of Expertise

Developing and managing large corporate accounts for luxury and corporate hotels. Executing sales strategies that drive revenue growth, including upselling and cross-selling. Planning and coordinating large-scale events, from weddings to corporate conventions, ensuring high client satisfaction. Training and mentoring new staff, fostering strong team dynamics, and enhancing overall operational efficiency. Leveraging system proficiencies in Delphi FDC, Sales Pro, and other platforms to optimize sales and booking processes.

Brand Experience

Hilton, Marriott, Sheraton, Ritz-Carlton, Conrad, Embassy Suites, Westin, Doubletree.

Software Experience

Delphi FDC, Sales Pro

Employment History

Task Force Manager at multiple properties, including Embassy Suites, Hilton, Omni, Conrad, NOPSI Hotel, Chateau Elan Winery & Resort, Carmel Valley Ranch, and more. Director of Catering at Radisson Hotel and Waterpark, Sheraton Roanoke Hotel and Conference Center, Seelbach Hilton Hotel, Saddlebrook Resort, and more.

Education

Bachelor of Science, Cornell University Certifications: CMP (Certified Meeting Professional), CCE (Certified Catering Executive), CPCE (Certified Professional Catering Executive)