As an accomplished Housekeeping Manager and Director of Housekeeping with over 15 years of experience, I specialize in providing immediate management and operational oversight for housekeeping departments in diverse hospitality settings. I have successfully led housekeeping teams as an independent contractor at multiple prestigious hotels and resorts, including Marriott Syracuse Downtown, The Laguna Riviera Hotel, and Hyatt Regency Arlington. Throughout my career, I have demonstrated strong leadership in managing housekeeping operations, staff training, inventory management, and maintaining high cleanliness standards. My expertise includes boosting guest satisfaction by up to 20% through improved room cleanliness and rapid response times, reducing operational costs by implementing efficient scheduling and supply management, and increasing employee retention through targeted training and engagement programs. I bring a detailed-oriented approach, a compassionate demeanor, and excellent communication skills to every assignment. I am adept at handling both administrative and operational duties, ensuring the smooth running of the housekeeping department while maintaining the highest standards of cleanliness and guest satisfaction. Let me help your property achieve its key performance indicators (KPIs) such as improved occupancy rates, higher guest satisfaction scores (CSAT), and reduced cost per occupied room (CPOR).

Next Available Date for Assignment

12​/​01​/​24

Skills

Housekeeping Department Management Staff Training and Development Operational Efficiency and Cost Control Inventory Management Guest Satisfaction Enhancement Employee Engagement and Retention Strong Interpersonal and Communication Skills

Areas of Expertise

Immediate management and stabilization of housekeeping departments for hotels and resorts. Enhancing guest satisfaction through consistent cleanliness and efficient housekeeping operations. Developing and implementing cost-effective housekeeping strategies, including inventory control and labor management. Training and mentoring housekeeping staff to meet brand standards and improve service quality. Leading housekeeping operations during renovations, openings, and transitions to ensure minimal disruption.

Brand Experience

Marriott Hotels Hyatt Hotels Hilton Hotels Norwegian Cruise Line SCP Hotels The Bardo Hotel The Boars Head Resort

Software Experience

Microsoft Office Opera PMS OnQ Agilysys Visual One MEWS HOTSOS

Employment History

Housekeeping Manager (Independent Contractor - Task Force), Marriott Syracuse Downtown, NY July 2024 - August 2024 Managed housekeeping operations and performed all administrative and operational duties. Housekeeping Manager (Independent Contractor - Task Force), The Bardo Hotel, Savannah, GA March 2024 - May 2024 Managed housekeeping operations and performed all administrative and operational duties.

Education

Paralegal Certificate, New York Institute of Technology

Closest Airport - (Enter 3 Letter Airport Code)

JFK