As a seasoned Task Force Director of Events and Catering, I bring over a decade of experience in successfully managing and enhancing event operations across various hotel brands, including Hotel Monaco, Minneapolis Millennium, and Hilton properties. I specialize in establishing and refining SOPs, developing new menus, conducting effective sales training, and creating tailored client experiences that drive revenue growth. I have consistently achieved significant results, such as increasing revenue by 112% for Morrissey Hospitality's newest property and exceeding sales targets by 140% at Temple Hills Country Club. I excel in developing and managing catering and event teams, implementing streamlined processes using tools like Delphi, Salesforce, and Catertrax, and enhancing customer satisfaction through meticulous planning and execution. My experience extends to building multi-million-dollar contracts, leading brand changeovers, and generating new business through targeted client outreach. I am dedicated to improving key performance indicators such as Revenue per Available Room (RevPAR), Customer Satisfaction Score (CSAT), and Repeat Guest Rate by leveraging my expertise in sales, event planning, and team management.

Next Available Date for Assignment

September 9, 2024

Skills

Advanced proficiency in Microsoft Office Suite, Delphi, Salesforce, Caterpro, Catertrax, Social Tables, Meeting Matrix, and Concur. Strong organizational, communication, and client management skills. Expertise in developing SOPs, BEOs, and other operational documents. Skilled in client prospecting, sales strategies, and revenue management.

Areas of Expertise

Creating and implementing strategic sales and catering plans that drive revenue and enhance customer experiences. Training and developing sales and catering teams to achieve optimal performance and client satisfaction. Building partnerships with local and sustainable vendors for large-scale events and expos. Enhancing event and catering operations through process optimization and staff training. Leveraging technology to streamline event planning, execution, and post-event analysis.

Brand Experience

Hotel Monaco, Kimpton Hotels Minneapolis Millennium The Hotel at Arundel Preserve Hilton Hotels SpringHill Suites​/​Element Hotel The Chattanoogan Hotel, Curio Collection Morrissey Hospitality Compass Group Temple Hills Country Club The Hermitage Hotel Gaylord Opryland Resort

Software Experience

Delphi Salesforce Caterpro Catertrax Social Tables Meeting Matrix Microsoft Office Suite Concur Daylight

Employment History

Task Force Director of Events and Catering – Hotel Monaco, Washington, DC (May 2024 – Current) Task Force Director of Events and Catering – Minneapolis Millennium (Nov 2023 – Jan 2024) Task Force Catering Sales Manager – The Hotel at Arundel Preserve (June 2023 – Aug 2023) Task Force Catering and Conference Services Manager – The Pennywell St. Louis (May 2023 – June 2023) Task Force Director of Sales & Catering – Dual Property: SpringHill Suites​/​Element Hotel (Jan 2023 – Apr 2023) Additional roles in Event Management, Private Events, and Catering from 2007 to 2022 across several top hospitality brands.

Education

Murray State University – Major in Journalism and Mass Communications

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