Results-driven and highly personable hospitality executive with a consistent history of success in individual and branded hospitality operations. Proven ability to drive revenue and profitability in regional and property leadership roles. Persuasive and motivational communicator with a strong sense of urgency, initiative, and competitive drive.

Next Available Date for Assignment

September 23, 2024

Skills

Revenue management and TRevPOR maximization Strategic repositioning and market growth Team leadership and employee engagement Budgeting and financial performance optimization Guest experience enhancement and service innovation

Areas of Expertise

Developing and implementing comprehensive revenue strategies to drive ADR and RevPAR growth Leading large-scale resort and hotel repositioning initiatives, from renovation to rebranding Fostering high-performing teams with a focus on employee satisfaction and operational excellence Driving guest satisfaction and loyalty through service culture and technology-based solutions Navigating complex operational challenges with a focus on cost efficiency and revenue growth

Brand Experience

Highgate Hotels Crescent Hotels & Resorts Pyramid Hotel Group Remington Hospitality Evolution Hospitality

Employment History

La Playa Beach and Golf Resort​/​Inn on Fifth, 2024 Naples, Florida Area Managing Director Reopened world class luxury resort post-hurricane Ian. Implemented Revenue Committee to drive TRevPOR from $792 to $932 over previous year. Exceeded Q1 EBITDA outlook by $2.3M. Highgate Hotels, 2022 to 2023 Scottsdale, Arizona Vice President of Operations​/​Managing Director Led Scottsdale Plaza Resort team to record year in all operational metrics. Refined $190M resort repositioning plan including gaining Paradise Valley Planning Commission approval. Led division to YOY growth in revenue of +$5.3M and GOP of +$3.8M, Flow Through of 72%. Crescent Hotels and Resorts, 2019 to 2022 Western United States Vice President of Operations Primary ownership liaison and operations lead for portfolio of branded and independent full service and resort hotels exceeding $320m in annual revenue. Crafted strategic plans to mitigate effects of global pandemic, focusing on new revenue streams, manpower strategies and guest path refinements resulting in industry leading performance. Pyramid Hotel Group, 2016 to 2019 Litchfield Park, Arizona Vice President​/​Managing Director, Wigwam Arizona Resort and Spa Revenue focused leadership delivered record NOI to owners. Fostered employee centered culture leading to all time high employee opinion survey results. Introduced technology-based initiatives to modernize service delivery, guest communication, social media engagement and integrated marketing. Evolution Hospitality, 2015 to 2016 Multiple Locations General Manager, Riviera Palm Springs, A Tribute Portfolio Resort and Spa Project Manager for $6m public space renovation; completed on time and under budget. Developed critical paths for all operational departments leading to consistent, accelerated GEI improvement. General Manager, DoubleTree Golf Resort Palm Springs Led comprehensive renovation and rebranding of 289 room golf resort featuring 23,000 square feet of meeting space and 27 holes of golf. Achieved #1 TripAdvisor rank in market within 3 months of repositioning hotel. Remington Hospitality, 2007 to 2015 Multiple Locations General Manager, Renaissance Palm Springs Integrated team into Remington culture after acquisition resulting in dramatic improvement in service. Led revenue team to record growth in 2014. Up $2.8m in total revenue; ADR up 13%. Refined staffing model, minimized waste and renegotiated contracts to deliver 63% flow-through. General Manager, Hilton Houston Nassau Bay Instilled service culture resulting in improvement in Brand Service Index from bottom 25% to Top 25%. Repositioned hotel within market to achieve RevPAR growth of over 12% YTD. Finalist for General Manager of the Year for Remington in 2013. General Manager, Embassy Suites Austin Arboretum Ranked in top 25% of brand in Total Quality Score for 2008, 2009 & 2010. Nominated for Embassy Suites General Manager of the Year for 2009. Finalist for General Manager of the Year for Remington in 2008. Named to Remington’s “President’s Club” in 2009 for Service & Sales Excellence. LODGIAN, INC., 2006 to 2007 Atlanta, Georgia Corporate Director of Food & Beverage, 2006 to 2007 Increased total banquet revenue 14% in one year by crafting and launching innovative banquet & catering program (Banquetology™.) Drove outlet revenue 8.6% over LY by developing comprehensive outlet marketing plans targeting niche opportunities in every region. SENDERO RESTAURANT GROUP, LTD., 2004 to 2007 San Antonio, Texas General Manager & Owner Developed concept, menu, marketing, and staff training program that resulted in San Antonio Express News Reader’s Choice awards for: “Best New Restaurant 2005”, “Best Family Restaurant 2005 & 2006”,” Best Neighborhood Restaurant 2006” and Critic’s Choice Awards for: “Best Chicken Fried Steak” and “Best Live Music Venue” among many others. Crafted operations plan (including streamlined purchasing and staggered scheduling) that posted net annual profit in 1st full year of operation. SPIRIT HOTEL GROUP, 2003 to 2004 Austin, Texas Vice President (VP) – Hotel Operations & Marketing Raised RevPAR of portfolio 9.2% within 6 months of hire by revamping transient & group strategy. Boosted online bookings 300% and raised ADR 29% in one year by developing e-commerce strategy including interactive marketing and enabling online hotel bookings. PRESIDIAN DESTINATIONS, 2000 to 2003 Various Locations, Texas Corporate Director of Hotel Operations, San Antonio, Texas Promoted on accelerated track (3 roles in 4 years) to key member of team launching brand new hospitality management company with nine properties. Raised ADR of portfolio 6.9% over 2002. Generated NOI increase of 19.3% over 2002 by establishing revenue and expense reporting. Area General Manager, Doubletree Austin-University, Austin, Texas Led focused sales effort resulting in RPI of 136.9 for 2002 an increase of 6.1

Education

SOUTHWEST TEXAS STATE UNIVERSITY, San Marcos, Texas. Business Management

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