Director of Front Office
Leadership & management with 7+ years in standard, luxury & resort style property settings. Paired with auditing and accounting experience, I train and lead agents to follow and uphold hotel standards alongside demonstrating exceptional customer service. Previously led teams between 5-20 employees while creating and implementing standard operating procedures to stabilize and improve front office communications amongst other departments
Next Available Date for Assignment
ASAP
Preferred Employment Duration
- Short Term
- Project Based
- Consulting
- Short Term to Permanent
Brand Experience
-Hilton Brands -Independently ran hotels
Software Experience
-ONQ PMS -Opera PMS -InforHMS
Closest Airport - (Enter 3 Letter Airport Code)
ATL
Legally entitled to work
- United States
- Canada
Achieve Success with Key Performance Indicators (KPIs)
- Net Operating Income (NOI)
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
- Revenue by Department
- Customer Satisfaction Score (CSAT)
- Repeat Guest Rate
- Cost per Occupied Room (CPOR)
- Employee Satisfaction and Turnover Rate
- Guest Lifetime Value (GLV)
- Guest Segmentation Metrics
Location
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About the listing author
Hello, I'm Asia P.