Hospitality professional with over 7 years of progressive experience in guest services leadership, hotel operations, and customer experience management within fast-paced, service-driven environments. Proven ability to lead teams, optimize front-of-house operations, and deliver exceptional guest satisfaction aligned with brand standards. Recognized for strengthening service quality, improving operational efficiency, and building lasting guest relationships through proactive leadership, strong communication, and a commitment to service excellence.

Next Career Move

Hospitality professional with 7+ years of progressive experience in hotel operations, guest relations, and service leadership, seeking Guest Relations Manager​/​ Customer Services Manager role. Proven ability to lead teams, elevate guest satisfaction, and ensure seamless daily operations while upholding brand standards. Brings strong leadership, service recovery expertise, and operational coordination skills to deliver exceptional guest experiences, improve performance, and contribute to organizational growth.

Skills

Customer Relationship Management, Team Leadership & Conflict Resolution, Property Consulting & Negotiation, Sales & Business Development, Financial Recovery Strategies, Hospitality & Event Planning, Marketing & Strategic Planning, Time Management & Multitasking.

Areas of Expertise

Customer​/​Guest Relations​/​Services, Front of the House.

Accomplishments

Associate of the month (Islamabad Serena Hotel, 2021), 3rd Position in the Academic session of 2017.

Brand Experience

Islamabad Marriott Hotel, Islamabad Serena Hotel (LHW accredited), Emaar Pakistan (subsidiary of Largest Dubai based Real Estate developers EMAAR P.J.S.C),

Software Experience

Salesforce | Oracle Fusion ERP | Microsoft Office | Opera | Micros Fidelio | iScala | Vision | Alcatel

Education

• Bachelor of Arts (General Group) AIOU (Islamabad, Pakistan), 2021 • Graduate Diploma (CTH Level 6) in Tourism and Hospitality Management (UK), 2018 • Advanced Diploma in Hospitality & Tourism Management, 2018

Training & Certificates

• Project Resource Management (CPE Sponsors QAS) • Customer Services Leadership (PMI) • Sales Closing Strategies (LinkedIn Learning) • Customer Services: Handling Abusive Customers (LinkedIn Learning) • Advance Business Development: Communication and Negotiation (CPE Sponsors QAS) • Discover Your Stress Personality (SHRM-CP​/​SCP) • Championing the Customer in Everything You Do (LinkedIn Learning) • Managing Services in Food and Beverage Operations (AHLEI)