Luxury Resort & Hotel General Manager
Luxury Resort & Hotel leader – bringing strong destination resort and urban hotel experience in luxury independents and top brands such as Marriott and Hilton, as well as key partners such a Forbes Travel, Virtuoso and AMEX FHR. Specializing in experiential and amenity-based operations with special expertise in remote, mountain, beach, golf and desert environments.
Preferred Employment Duration
- Short Term
- Project Based
- Consulting
Areas of Expertise
Luxury Resort & Hotel leader seeking Task Force or Consulting assignments. I bring strong destination resort and urban hotel experience in luxury independents and top brands such as Marriott and Hilton, as well as key partners such as Forbes Travel Guide, Virtuoso and AMEX FHR. Specializing in experiential and amenity-based operations with proven expertise in remote, mountain, beach, golf and desert environments.
Employment History
Experience Marriott Hotels & Resorts Resort General Manager Palm Beach Marriott Singer Island Nov 2023 – Nov 2025 Leading total beachfront all suites and Residence property renovation to reposition to Luxury to take advantage of the market conditions. Even in renovation mode have moved property from Red to Clear in GSS with Wave 2 scores now well above Brand Standard. Improved 2024 EBIDTA by 11.5% even while fighting the headwinds of shrinking ADR in the market. Introduced modern technology with Profit Sword, Hotel Effectiveness, Canary Systems and Expanded F/B technology to increase both productivity and profitability. Ranked in the Top Ten of all Marriott Resorts in North America for Meeting Planner Satisfaction. Nominated for Conde Nast Travelers Readers Choice Awards. Forbes recognized top Family Resorts in Florida 2025 Decreased staff turnover by 43% YOY Improved HOA relationships which have been fractious in the past and have grown managed condo inventory buy 18%. Area General Manager Viewline Resort Snowmass – Marriott Autograph Collection & Wildwood Resort Snowmass Nov 2022 - Oct 2023 Successfully managed a newly renovated Autograph Collection property featuring 400 units and 20,000 square ft of meeting space in the Aspen/Snowmass market. Achieved a remarkable 63% year-over-year increase in total revenues during the crucial winter season by leveraging Bonvoy. Improved Q1 EBIDTA from a loss in 2022 to +$4M in 2023. Implemented focused hiring and training programs, resulting in a 31% year-over-year improvement in Guest Satisfaction Scores (GSS). Established a partnership with Moet & Chandon to activate the new Après Ski deck, 'Moet on the Mountain.' Nominated for Conde Nast Travelers Readers Choice Awards. Achieved Autograph BSA of 86.6 in the first-ever audit. Earned membership in Amex – Hotel Collection based on secret shopper audit results. Managing Director Tubac Golf Resort & Spa Dec 2021 - Nov 2022 Led this AAA Four Diamond Golf and Spa retreat with 27 holes of golf, 98 suites, and a strong F&B operation. Achieved a 36% year-over-year increase in Rooms Revenue and exceeded the 2022 NOI projection by 20%. Maintained a flow-through on total Resort Incremental Revenues at 66% year-to-date. Secured recognition in Conde Nast Readers Choice Awards as a Top 10 Resort in the Southwest. Recognized as one of the top Golf Resorts in Arizona by Travel + Leisure in August 2022. Resort General Manager Hilton Phoenix Resort at the Peak (formerly Pointe Hilton Squaw Peak Resort) Mar 2020 - Nov 2021 Successfully managed a 563-unit All-Suite Union property through the Covid-19 pandemic, exceeding original 2020 budget EBITDA levels. Led development planning for property repositioning and real estate transaction opportunities. Vice President of Hospitality Telluride Ski & Golf Nov 2016 - Jan 2020 Provided leadership to all TSG hospitality businesses, including resorts, clubs, lodging, and F&B outlets, golf, conference center and CRES, achieving significant improvements in occupancy, GOP, and guest satisfaction. Restructured operations, reduced turnover, and led capital infusion projects. Vice President & Regional Managing Director Noble House Hotels & Resorts 2007 - 2016 GM level property responsibilities at Gateway Canyons, La Torretta Lake Resort and The Edgewater Hotel as well as Regional VP oversight for Hotel Deca, The Portofino Resort & Yacht Club, Paradise Point Resort & Spa, Teton Mountain Lodge, Hotel Terra, Telluride Mountain Lodge, and Bernardus Lodge. Gateway Canyons Resort & Spa 2012 - 2016 In conjunction with the UHNW owner the property was completely re-concepted and repositioned from a small local resort to complete on a national and international level. Among the awards and accolades achieved were: Forbes Travel Guide Four Star Property Travel + Leisure "Best Resort in the West" #16 Hotel in the World 2016, Travel + Leisure #1 "Worlds Best Hotel and Resort for Families" 2016, Conde Nast Traveler's #3 Resort in US, 2016, Smart Meetings "Best Executive Retreat", Spa Index #1 Best Spa Resort in the US - Multiple time Winner, TripAdvisor Hall of Fame Property
Education
The University of Washington Bachelor of Arts, Psychology & Economics
Service Area
Revenue Management • Operational Excellence • Guest Satisfaction • Strategic Planning • Team Leadership • Marketing and cobranding • Partnership Development • Team Member Engagement • HOA leadership • Active Amenities
Closest Airport - (Enter 3 Letter Airport Code)
DIA
Legally entitled to work
- United States
Achieve Success with Key Performance Indicators (KPIs)
- Net Operating Income (NOI)
- Occupancy Rate
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
- Revenue by Department
- Customer Satisfaction Score (CSAT)
- Repeat Guest Rate
- Average Length of Stay (ALOS)
- Direct Booking Percentage
- Cost per Occupied Room (CPOR)
- Employee Satisfaction and Turnover Rate
- Net Promoter Score (NPS)
- Digital Engagement Metrics
- Guest Lifetime Value (GLV)
- Online Reputation Index (ORI)
- Sustainability Metrics
- Guest Segmentation Metrics
- Search Engine Optimization (SEO)
- Pay Per Click (PPC)
- Social Media Engagement Rate
- Website Traffic Growth