Direct daily operations while maintaining high standards for service, profitability, and brand compliance. Assess property performance and implemented immediate operational improvements. Led and developed management and staff teams, improving accountability, productivity, and guest satisfaction. Manage budgets, forecasting, labor controls, revenue strategies, and expense management. Evaluated and optimized rates, occupancy, RevPAR, and overall revenue performance.

Skills

Task Force Leadership | Multi-Property Operations | Revenue Management | P&L Management | Budgeting & Forecasting | Brand Compliance | Turnarounds | Team Development | Guest Satisfaction | Cost Control | Strategic Planning | Property Transitions

Areas of Expertise

Operational Performance Improvement Brand Standards & Compliance Team Leadership & Development Guest Experience & GSS​/​LTR Sales & Marketing Strategy Labor & Workforce Management Property Transitions & Openings Strategic Planning & Execution Process Improvement & Change Management Flex & Flow Management

Accomplishments

Improved property performance through revenue optimization, rate strategy, cost controls, budgeting, and forecasting. Strengthened operational consistency and profitability while maintaining brand standards and guest satisfaction. Led management teams through transitions, staffing challenges, performance issues, and operational turnarounds. Increased accountability and team performance through hands-on leadership, coaching, training, and development. Managed critical hotel operations including P&L, labor, AR​/​AP, revenue, expenses, sales, and quality assurance.

Brand Experience

Hilton • IHG • Choice Hotels • Ascend Hotel Collection • WoodSpring Suites • Comfort Inn & Suites • Multi-Brand Hotel Operations • Independent Hotels

Software Experience

Opera • Opera Cloud • OnQ​/​PEP • FOSSE​/​Lightspeed • SynXis • HotelKey • Yardi • Revenue Management & Property Reporting Systems

Employment History

Task Force General Manager | Multi-Property & Multi-Brand Operations October 2020 – Present Provide strategic leadership across multiple hotel properties and brands. Lead operational turnarounds, management transitions, staffing, revenue, budgeting, and performance improvement. Drive brand compliance, guest satisfaction, profitability, and team development. General Manager | Grand Hilton Head Ascend Collection December 2013 – May 2020 Directed all hotel operations, including P&L, budgeting, forecasting, revenue management, sales, staffing, and guest satisfaction. Managed rate configuration, expenses, AR​/​AP, and brand standards. Developed teams and implemented strategies to improve operational and financial performance. Assistant Property Manager | Ski Lodge Apartments August 2000 – June 2002 Supported daily property operations, leasing, resident relations, collections, maintenance coordination, and administrative functions. Assisted with resident retention, property inspections, vendor coordination, and compliance.

Training & Certificates

Yardi PMS Training Opera ​/​ Opera Cloud OnQ ​/​ PEP FOSSE ​/​ Lightspeed SynXis HotelKey Team Building, Coaching & Employee Development OSHA, Safety & Compliance

Service Area

Southeast United States • Georgia • South Carolina • Florida • North Carolina • Tennessee • Mississippi • Alabama — Open to Travel & Relocation

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SAVH

Recommendations

Recognized for strong operational leadership, problem-solving, and the ability to quickly stabilize challenging properties. Trusted to lead Task Force assignments, management transitions, and multi-property operations. Known for developing teams, improving guest satisfaction, strengthening revenue performance, and maintaining brand standards. Respected for professionalism, adaptability, accountability, and hands-on leadership. Strong relationships with owners, executives, employees, vendors, and business partners.