Hello, I'm Mauro D.

As a Visionary Executive Leader and Data Analytics, Travel Industry and Contact Center Professional with over 25 years of experience, I specialize in steering multifaceted operations within the travel industry, BPO, Host agency other sales verticals. Expertise spans contact center management, customer care, account leadership, sales, strategic business development. Throughout my career, I have excelled in onboarding major client portfolios, driving infrastructure transformations, and cultivating impactful relationships with suppliers and internal stakeholders. My leadership extends to team management, customer experience strategy development, and successful project execution, all aimed at elevating brand loyalty and satisfaction. I have a proven track record of implementing transformative and data-driven strategies that optimize performance, quality, and efficiency. Some of my notable achievements include streamlining call queue distribution, integrating new call centers, creating and launching social media customer engagement models, and managing major loyalty programs for leading banks and airlines.