Accomplished hospitality professional with a proven track record in all aspects of hotel and operations management. Adept at driving organizational success through strategic collaboration and leadership, consistently surpassing business and financial goals. Expert in fostering high levels of guest and employee satisfaction, optimizing productivity, spearheading process improvements, and leveraging technology solutions to enhance operational efficiency. Proficient in Spanish, enabling effective communication with guests, vendors, and employees. Skilled at fostering positive interactions and enhancing service delivery in diverse environments.

Next Available Date for Assignment

June 1, 2026

Skills

Revenue & Profit Growth Operating​​​/​​​Capital Budgets Customer Service - driving CSAT Scores Brand Standards Employee Relations Training

Areas of Expertise

Operations

Accomplishments

Successfully launched the First Branded Resort on Roatan Island. Led the opening of a premier branded resort on Roatan Island, featuring over 14 acres of luxurious amenities including, Kao Kamasa, the island’s top-rated spa, four exceptional Food and Beverage outlets, and 119 guest rooms. Managed the development and operational readiness of the resort setting new standards for hospitality on the island. Expanded Market Presence with Sonder Played a key role in growing Sonder’s footprint in the Orange County, San Diego and Phoenix markets, successfully adding over 300 guest rooms to the portfolio. Contributed to strategic market expansion and operational excellence, enhancing the company's competitive position and service offerings in these key regions. Gained a comprehensive experience at Kimpton Palomar San Diego across Finance, Housekeeping, Front Office, and Administration roles. Successfully managed a significant renovation project, expanding the property by adding 20 guest rooms. Drove improvements in RevPAR, occupancy and customer service, demonstrating strong capability in enhancing financial performance and operational efficiency. Additionally, played a crucial role in Task Force operations and hotel opening training assignments, ensuring seamless onboarding and operational excellence across new and existing properties.

Brand Experience

IHG Hotels - Kimpton Hotels Sonder

Software Experience

Microsoft Office (Excel, Word, Powerpoint, Publisher, Outlook, Teams) Apple iWork Google Suite Opera PMS HOTSOS, MICROS SPASOFT JD EDWARDS ADP​​/​​TIMESAVER​​/​​VANTAGE BUYEFFICENT IHG Merlin – GRS, Concur, Loyalty Connect, PeopleSoft, Workday Bamboo HR Zoom Slack Asana KS Salto Locks​​/​​Yale Locks QUORE Kipsu ALICE Sharepoint

Employment History

Kimpton Hotels and Resorts June 2024 - Present Taskforce Operations Traveling Task Force Operations Leader assisting hotels with various operational needs. Kimpton Schofield Cleveland - assisted in onboarding new Director of Housekeeping, reviewing all operational needs, brand standards and financial obligations. Kimpton Claret Hotel, Denver - opening trainer for Housekeeping and Front Office, conducted brand training as well as assisted in operational organization for the newest Kimpton in Denver Kimpton Santo Hotel, San Antonio - opening trainer for Housekeeping and Front Office, conducted brand training as well as assisted in operational organization for the newest Kimpton in Denver Kimpton Hotel Monaco Washington DC - taskforce Assistant General Manager, assisting the property during position vacancy with maintaining brand standards, assisted with recruiting, employee management and general operational support. Kimpton Grand Roatan Resort and Spa June 2023 - May 2024 Resort Manager Opening Resort Manager for the first branded, luxury hotel on the island of Roatan, Honduras, with 119 rooms including condos and bungalow units in addition to hotel rooms, Kao Kamasa Spa and four food and beverage outlets Oversight of 14 acre footprint with laundry facilities, full service spa, desalination plant, solar panels, and 3 generators Direct hiring and training oversight of Housekeeping, Pool​​/​​Beach, Front Office teams Implemented training programs and protocols for employees, launched new systems to include Kipsu, ALICE, Quore and IHG Merlin Assisted in training key leaders in Sales, Food and Beverage and Finance Adapted Kimpton policies to align with Honduran Law Developed pre opening budget and instrumental in 2024 budget planning Maintained 96 Medallia score for 2023 Sonder USA May 2021 - June 2023 General Manager Oversee operations for both San Diego and Phoenix Implemented the launch of Orange County Market and supported Los Angeles Market (September 2021 - January 2022) Directly manage labor, expenses, building management, vendor and landlord relationships Collaborate with Business Development to continue to expand the Sonder footprint in Southern California and Phoenix direct role in lease negotiation for two hotels in Phoenix, The Monarch and Mariposa Oversight over access control for 10 buildings in San Diego and 2 hotels and 5 Multifamily buildings in Phoenix Implemented Hospitality best practice trainings for San Diego and Los Angeles markets to enhance guest experience, increase RevPar Hired as Operations Manager in May 2021 and promoted to Senior Operations Manager November 2021, Promoted to General Manager in October 2022 Kimpton Hotel Palomar San Diego June 2011 - May 2021 Acting General Manager: Oversee Sales, Revenue, Finance, Front Office, 3rd Party Valet, Housekeeping and Engineering Departments Raised Guest Satisfaction Scores year over year; maintained Employee Opinion Survey score of 97 for 2016, and 2017, 95 for 2018 and 2019 Proficient in expense and labor management, managing profit margin to flex and flow GOP; Budgeting and Interpreting Financials Success in training managers​​/​​promoting from within - responsible for growth and development of 6 team members into management positions Achieved a coveted spot on the San Diego Business Journal’s Best Places to Work list as a direct result of my guidance and direction of the team for years 2014, 2015, 2016, 2017, and 2019 Invited to Task Force (temporary assignments) at several other properties due to my knowledge and leadership skills Task Force Director of Housekeeping at Hotel Van Zandt Austin in 2017 Task Force General Manager at Amara Resort & Spa Sedona in 2018, and on boarded the new GM. Task Force Property Manager at Kimpton Key West in 2019 Task Force General Manager at Sir Francis Drake 2020 Received several promotions as a result of many successes Promoted to Director of Housekeeping in 2014 Promoted to Director of Front Office in early 2016 Promoted to Hotel Manager in late 2016 Promoted to Acting General Manager July 2020 Participated in creating and managing the budgets. Spearheaded efforts with the Operations team to increase guest satisfaction scores year over year. Spearheaded operational changes during Covid19 pandemic to drive revenue and minimize loss.

Education

BA from University of Southern California - Major: International Relations, Minor: Spanish

Service Area

US

Closest Airport - (Enter 3 Letter Airport Code)

SAN