Ambitious and motivated service-oriented hospitality professional with 30+ years experience in financial management, budgeting, forecasting, and hospitality management. Proficient in developing and implementing business strategies to enhance hotel operations across multiple properties. Recognition - Award-winning hotel operator - Manager of the Year - Diversity Trainer

Next Available Date for Assignment

7​/​1​/​2024

Skills

Accounting, Budgeting, Forecasting, Business strategy development, Business procedure implementation, Revenue, Quality audit achievement, Service score improvement, Renovation management, Customer service enhancement

Areas of Expertise

Operations and Accounting Very knowledgeable in all aspects of OnQ, PEP & Opera property management systems

Brand Experience

Home2 Suites, Hampton Inn & Suites, Hotel Indigo, Tru by Hilton, Residence Inn, Hilton Garden Inn, Hyatt Place, Holiday Inn Express, Holiday Inn, Courtyard

Software Experience

Opera, OnQ & PEP PMS, M3, ProfitSage & PVNG, Paylocity & Paycom, Delphi, SalesPro, Spider

Employment History

Area General Manager, Pinnacle Hospitality Feb 2024 – Manage Home2 Suites & Hampton Inn & Suites West Bloomfield, MI Regional Vice President, Griffin Hotel Management May 2022 – Jan 2024 - Managed 7 Full & Select Service Properties by working directly with hotel managers to increase revenues & control expenses resulting in increased profitability of 12% - Assumed GM position of Hotel Indigo Detroit August 2022 through April 2023 improving revenues by $700k & improving Service Scores by 8.6% Dir of Ops ​/​ Area Director, Group10 ​/​ Pyramid Feb 2020 – Apr 2022 - Managed 18 Full & Select Service Properties by developing and implementing new business procedures and standard operations increasing business revenue by 33% - Streamline business accounting and payments by implementing M3 accounting system and Paylocity payroll system improving business financial accuracy by 90% - Completed Hilton Road Map & successfully opened Tru by Hilton Troy, MI in April 2021 & opened Home2 Suites Troy, MI in September 2021 - Completed Phase 1 & 2 and successfully opened the Residence Inn Farmington Hills, MI in August 2020 - Pyramid Hotels & Resorts took over management of all Group10 properties in October 2021 & moved my position to Area Managing Director Director of Operations, Namou Hotel Group Jan 2018 – Feb 2020 - Managed 17 Full & Select Service Properties by developing and implementing new business procedures and standard operations increasing business revenue by 21% - Responsible for full manual accounting operations of Hilton Garden Southfield, MI & Hyatt Place Royal Oak, MI sharing monthly operational outcomes for all active partners - Achieved passing Quality Audit score on all 17 properties for 2019 - Successfully helped open 3 properties Hampton Inn & Holiday Inn Express Allen Park, MI & Hyatt Place Royal Oak, MI General Manager, Namou Hotel Group Feb 2016 – Dec 2017 - Completed $8 million renovation at the Hilton Garden Southfield, MI in 2017 - Increased revenues $800k over 2016 (pre-renovation) - Increased SALT service scores from bottom 3% of all Hilton Garden Inn’s to top 45% - Promoted to Director of Operations at the end of 2017 General Manager, Group10 Management Dec 2012 – Jan 2016 - Established a strong management team to help achieve a growth of 1.7 points in OSAT score in 2013 over 2012 in a Full Service Holiday Inn Livonia, MI that was slated for demolition - Strengthened our Sales team to achieve a REVPAR index growth of 7.4 in 2013 over 2012 & 4.0 growth in 2014 - Achieved $453,000 revenue increase in 2013 over 2012 & $242,000 increase in 2014 - Achieved GOP growth of $291,889 in 2013 over 2012 Area General Manager, Pillar Hotels & Resorts Jun 2008 – Dec 2012 - Established a strong management team to become the highest achieving the highest OSAT score of all PHR Full Service Hotels - Drove the Sales team to be named The Hotel of the Year for Genesee County for 2011 & Best Wedding Facility in Genesse County for 2010 - Outperformed all hotels in Genesee County to have our restaurant J Porter’s named Genesee County’s Best Restaurant for 2009 & 2011 - Promoted to Area General Manager in November 2010 for Pillar’s three Flint, MI hotels – the Holiday Inn, Courtyard & Residence Inn ADDITIONAL EXPERIENCE - General Manager ​/​ National Hospitality Services - AGM ​/​ Executive Housekeeper ​/​ Winegardner & Hammons - General Manager ​/​ Promus Hotel Group

Education

Associates of Science in Hotel Management Henry Ford Community College

Service Area

US