Hospitality Leader with more than 40 years of experience directing operations, providing corporate vision and motivating team members by defining and communicating clear ideas and strategies. Hold team members accountable to drive results and eliminate obstacles. Demonstrate an approachable leadership style to foster team member engagement including recognition while mentoring and coaching team members who are on a career path in hospitality.

Next Available Date for Assignment

June 22, 2024

Skills

Action Plan Creation and Execution, Property Management, P&L Analysis and Commentary, Accounting Reconciliation, Payroll Processing, Operations Management, Team Leadership and Development, Service Quality Improvement, Sales and Marketing Strategy, Guest Satisfaction Programs, Market Presence Enhancement, Human Resources Management, Employee Training and Development, Budget Forecasting, Revenue Maximization, Staff Scheduling and Productivity Optimization, Employee Retention Programs, Customer Service Training, Compliance Management

Areas of Expertise

Operations and Employee Motivation

Brand Experience

Bourbon Orleans Hotel, Le Meridian Oakbrook, Four Points by Sheraton, TownePlace Suites by Marriott, Residence Inn by Marriott, Courtyard by Marriott, Fairfield Inn and Suites by Marriott Hilton Garden Inn, Hampton Inn and Suites, Highgate Hotels, Sethi Management, Crestline, Hyatt Place, Pillar Hotels & Resorts, Lodging Dynamics, Sage Hospitality

Software Experience

Fosse, OnQ​/​PEP, OPERA, ADP​/​Timesaver, Icims, M3 Accounting, Quore, Birchstreet, Micros Lightspeed

Employment History

3​/​2021-2​/​2023 – 1​/​2024- Present Wenzell & Fisher Hospitality Group LLC Task Force Manager​/​Independent Contractor - Create effective action plans with property hotel managers and follow through of those plans in the absence of a property hotel manager, act as property leader on-site. - Utilized skills to include P&L analyzing with commentaries, accounting reconciliation​/​payables, payroll processing as well as labor control. - Loyal Leader of the Year 2022 - Bourbon Orleans Hotel, Le Meridian Oakbrook, Four Points by Sheraton, are some of the full-service properties I have assisted. Select service brands included TownePlace Suites, Residence Inn ​/​Courtyard by Marriott as well as Fairfield Inn and Suites, Hilton Garden Inn and Hampton Inn and Suites. 02​/​2023-01​/​2024 Highgate Hotels Task Force​/​General Manager - Manage daily operations across all departments, ensuring exceptional service standards that exceed guest expectations. - Lead, motivate, and develop a high-performing team, fostering an inclusive culture that encourages growth and development. - Maintain and improve product and service quality standards, addressing guest complaints and initiating corrective actions as necessary. - Ensure execution of effective sales and marketing strategies to enhance the hotel’s market presence and drive revenue growth. 2019-2020 Sethi Management ​/​ Four Point by Sheraton Las Vegas Las Vegas, NV General Manager - Implemented a guest satisfaction program, allowing hotel to improve Marriott GSS benchmark standards with scores increased from 35.5 to 51.5 within the first 60 days on property. - Operated select service property that included overseeing restaurant, and overall operations of a revenue and guest service challenged property. - Oversee daily functions of all departments since onboarding that included Sales, Maintenance, Housekeeping and Front Desk operations until department leaders were hired. - Maximization of revenues via effective market saturation gaps and successful business development with the local market and organizations. 2017-2019 Crestline Hotels & Resorts​/​ Hyatt Place Las Vegas, NV Assistant General Manager - Responsible for Human Resources: benefits, hiring, terminating and orientations. - Implemented a guest satisfaction program, allowing the hotel to improve standards with scores + 7.9 over benchmark. - Schedule and direct staff in daily work assignments to maximize productivity. 2014-2017 Pillar Hotels & Resorts Palmdale CA​/​Las Vegas, NV General Manager ​/​ Task Force General Manager - Analyzed monthly P&L with detailed critique. - Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives. - Forecasted daily, weekly and monthly to accomplish budgeted revenue. - Improved employee retention through the implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate of 4.5 % 2012-2014 Lodging Dynamics​/​ TownePlace Suites Henderson, NV Assistant General Manager - Responsible for Human Resources: benefits, hiring, terminating and orientations. - Improved customer service ratings through ongoing personalized customer service training for all staff​/​ departments to elevate guests scores due to hotel renovation from 65% to 75% within one month. - Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees. 2011-2012 Sage Hospitality​/​ Courtyard Denver Downtown Denver, CO. Human Resources - Post ads, conduct interviews, check references, drug screens, and managed EEOC, I9 compliance. - Handled benefit changes and claims, payroll, and assisted with open enrollment. - Mediate with coaching and counselling - Planned monthly employee rallies, coordinated Community Service participation and fundraising events for various causes that support Sage's commitment to positively impacting the communities.

Education

2004 C.S.N Henderson, NV Human Resource Management- Human Resource Certification

Service Area

US