*Accomplished results-driven professional with extensive experience in Full Service Hotel Operations, Office Management, Customer Service, F&B, and Employee Development. *Excels in resolving challenges with innovative solutions, system and process improvements proven to increase Guest Services, Brand Loyalty, Quality Assurance, and the Bottom Line. *Works autonomously and takes ownership of all aspects of Hotel Operations – Adaptability to flourish in high pressure, fast paced situations. *Outstanding customer service experience, capable of rapidly and effectively adapting to new situations; detail oriented, self-disciplined and organized with exceptional management skills. M3 Accounting - System experience with Opera, Fosse, Light Speed, OnQ, Choice Advantage.

Skills

Hotel Operations, Management, Employee Development, Quality Assurance, Coaching, Forecasting, Budget, P&L Analysis, Accounts Receivable​/​Payable, Customer Services, Customer Relations,

Areas of Expertise

Task Force General Manager, F&B, Sales

Brand Experience

Aloft, Holiday Inn Express, Crowne Plaza, Hampton Inn

Software Experience

M3 Accounting System, Opera, Fosse, Light Speed, OnQ, Choice Advantage

Employment History

Hotel Task Force Consultant - Contractor at Wenzell & Fisher Hospitality Group Feb ‘23 - Present Assisting Hospitality Clients with temporary staffing needs with my experience as a hospitality professional. Responsible for the efficient operation of the property as measured against the established budget, while providing the ultimate guest service experience. General Manager​/​Sales Manager – New Century Hotels, Aloft Bricktown, Holiday Inn Express & Suites, Midtown,Oklahoma, OK. 2018 - 2021 Daily Operations; Manage Financials, Revenue and Social Media Management, Human Resources, Guest Services, Coaching, Quality Assurance – Overseeing all Housekeeping and Preventative Maintenance Operations; Budgeting, P&L Analysis, Forecasting, and Working with our Sales Teams; Distribution Channel Management. Responsible for prospecting new business, while maintaining and nurturing current customers and accounts. Network potential clients, develop long term relations General Manager – Holiday Inn Express & Suites Norman, Hotel Equities, Norman, OK. 2015 Oversee all Daily Operations, with regards to the front office, housekeeping, maintenance, and breakfast staff. Room Inspections, Daily Property Analysis; Human Resources, Accounts Receivable​/​Payables. Monitored Guest Services, Coaching and Developing Guest Service Staff, Brand Loyalty Requirements. General Manager – Holiday Inn Express & Suites North, Patel Hotels, Oklahoma City, OK 2013-2015 Daily Operational duties consisted with Managing Financials, Revenue and Social Media Management, Human Resources, Guest Services, Coaching, Quality Assurance Overseeing all Housekeeping and Preventative Maintenance Operations; Budgeting, P&L Analysis, Forecasting, and Working with our Sales Teams; Distribution Channel Management. Rooms Division Manager - Crowne Plaza, Chesapeake Hospitality, Oklahoma City, OK 2013 Manage Front Desk and Transportation Staffs, along with Coordinating Housekeeping and Maintenance Teams. Inspect and Assign Guest Rooms, Ensuring Deep Cleaning and Preventative Maintenance Procedures and their Schedules were adhered to. General Manager – Hampton Inn Hotel & Suites, Duncan, OK, Midas Hospitality 2012-2013 Daily Operational duties consisted with Managing Financials, Revenue and Social Media Management, Human Resources, Guest Services, Coaching, Quality Assurance – Overseeing all Housekeeping and Preventative Maintenance Operations; Budgeting, P&L Analysis, Forecasting, and Working with our Sales Teams; Distribution Channel Management. General Manager - Holiday Inn Express & Suites, Atlantic Beach, Morehead City, NC, East Coast Hospitality. Sept ‘09 - Mar ‘11 Manage Front Desk along with Coordinating Housekeeping and Maintenance Teams. Inspect and Assign Guest Rooms, Ensuring Deep Cleaning and Preventative Maintenance Procedures and Schedules were adhered to. Accounts Payables​/​Receivables, Payroll, and overall Quality Assurance.

Education

Pensacola Jr. College, Pensacola, FL

Training & Certificates

Hotel Certifications with IHG, Hilton, Wyndham, and Choice Hotels.

Service Area

US

Closest Airport - (Enter 3 Letter Airport Code)

WRWA

Recommendations

N​/​A