With over 25 years of experience in the hospitality industry, I bring a wealth of expertise in sales, marketing, and customer service. Renowned for exceeding sales targets and building strong client relationships, I have a proven track record of success in securing meetings, conferences, and incentive travel business. My background includes roles such as Senior Sales Manager at prominent hotels and destinations, where I consistently surpassed revenue goals. Also playing a pivotal roles in major initiatives, including hotel re-branding efforts and renovation projects. Additionally, my volunteer experience highlights my commitment to community engagement and leadership. I am ready to bring my strategic vision and exceptional customer service skills to new ventures.

Skills

Exceptional customer service, Relationship building, Marketing, Staff development, Public relations, Hotel sales, Communication, Leadership, Decision making, Problem solving, Organizational management, Networking, Sales prospecting, Revenue generation, Lead generation, Proposal creation, Sales strategy development, Budget management, Market analysis, Team leadership, Volunteer coordination.

Areas of Expertise

Sales and revenue generation, strategic sales management, destination management, hotel rebranding, and renovations. Transient and group travel specializing in association, union, and indigenous customers.

Brand Experience

Destination Greater Victoria, Holiday Inn, Enercare Centre, Allstream Centre, Exhibition Place, Delta Hotels, and Marriott.

Software Experience

Salesforce and Delphi.

Employment History

Destination Greater Victoria, Victoria, BC (Based remotely in Toronto) DESTINATION MEETINGS MANAGER: June 2021 – January 2024 Holiday Inn Toronto International Airport, Toronto, Ontario SENIOR SALES MANAGER: March 2016 – March 2020 Enercare Centre ​/​ Allstream Centre, Exhibition Place, Toronto, Ontario ACCOUNT EXECUTIVE: December 2014 – May 2015 Delta Hotels, Delta Chelsea ​/​ Eaton Chelsea, Toronto, Ontario SENIOR SALES MANAGER: February 2010 – October 2014 Marriott Hotels, Toronto Marriott Bloor Yorkville, Toronto, Ontario SALES MANAGER: October 2005 to February 2010 Awards Recipient of the 2013 Canadian Society of Association Executives Award of Service Excellence Recipient of Delta Hotels Sales Award of Distinction in 2011 and 2012 (which represents the Top 10 Sales Managers across Canada) Recipient of the 2019 CanSPEP Jeremy Tyrrell Scholarship Award Recipient of the 2022 CanSPEP Industry Partner Award Volunteer Experience Canadian Society of Association Executives (CSAE) - Committee member for the Holiday and Awards Gala (Co-Chair for both events in 2012) Canadian AIDS Society, Ontario Region - Elected to Board of Directors, June 2014 Canadian AIDS Society - Elected to Executive Vice-President with succession to President – June 2015 for a 2-Year Term Canadian Society of Professional Event Planners (CanSPEP) - Partnership Advisory Council 2022 - 2024

Education

Eastdale Collegiate Institute, Toronto, Ontario - O.S.S.D.

Training & Certificates

Digital Event Strategist Certification (DES) – 2022 PCMA

Service Area

North America - with a preference for in office opportunities.