Experienced and enthusiastic leader with a strong background in planning, leading, and enhancing hotel and F&B functions, as well as sales and revenue management. Skilled in pre-build, renovation, and pre-opening activities. Strategic in policy development and operational management. Dedicated to motivating staff and working effectively with diverse personalities to drive improvements. Known for efficient management and mentorship in leadership. A team player who drives significant growth in hotel revenue and motivates personnel to deliver exceptional customer service. An expert in problem-solving and driving teams towards excellence.

Skills

1. Communication 2. Problem-solving 3. Time management 4. Leadership 5. Adaptability 6. Teamwork 7. Critical thinking 8. Organization 9. Creativity 10. Analytical skills

Areas of Expertise

1. Multi-unit leadership 2. Purchasing and procurement 3. Food and beverage management 4. Financial management (P & L, Capex, Forecasting, Budgeting) 5. Operational excellence 6. Brand standards and compliance 7. Interdepartmental liaison 8. Human resources and staff management 9. Union negotiations and compliance 10. Cost control and budget management 11. Onboarding and training 12. Payroll processing 13. Process and procedure optimization 14. Hotel performance improvement 15. Operations manual and procedures development 16. Staff engagement and diversity programs 17. Reporting and analysis 18. Health and Safety

Brand Experience

GM Certified with Hilton, Marriott, Wyndham, Best Western and trained with Choice Hotels and IHG

Software Experience

Visual Matrix, OnQ, Opera, Lightspeed, Fosse, PEP and other property management systems. Expert with Microsoft office, Quickbooks and other accounting software.

Employment History

General Manager - Hampton Inn & Suites by Hilton Burlington Toronto Regional Director of Operations​/​GM - Brock Hotels, Ontario General Manager - Hampton Inn & Suites EIA, Leduc, AB General Manager - Hotel Equities-TownePlace Suites by Marriott Edm Sth, Edmonton, AB General Manager - Crescent Hotels & Resorts General Manager - Best Western Plus Edmonton Inn & Suites & Best Western Plus Cedar Park Inn, Edmonton, AB Director of Sales and Marketing - Edmonton Hotel & Convention Centre, Edmonton, AB Regional Sales Manager - Service Plus Inns & Suites Rooms Division Manager​/​Operations Manager - Coast Hotels Guest Services Manager​/​Sales - Holiday Inn Express Red Deer​/​ZS Holdings

Education

Executive Office Administration-2 YR Diploma Program Algonquin College - Ottawa, ON

Training & Certificates

Hospitality & Tourism Management Certification Hospitality Manager-Leadership, Supervisory Skill Builders Restaurants Canada-National Food Safety Training Smart Serve

Service Area

Currently I am authorized to work in Canada and can go anywhere but open to US opportunities as well. I am in the process of obtaining US Permanent Residency as well which should be within the next 4-8 months which will allow for US work and am open to obtaining a work permit if need be.