Experienced Hilton or IHG General Manager / Accountant
Very strong OnQ, PEP & Opera PMS knowledge. Experienced in all areas of full or select service operations.
Next Available Date for Assignment
I am available for my next assignment effective 7/1/2024
Skills
OnQ / PEP / Opera PMS experience All areas of operations All areas of accounting Strong F&B experience Strong Sales experience
Areas of Expertise
OnQ / PEP / Opera PMS experience All areas of operations All areas of accounting Strong F&B experience Strong Sales experience Strong Guest Service skills
Brand Experience
Hilton / IHG / Marriott / Hyatt / Wyndham
Software Experience
Opera, OnQ & PEP PMS, M3, ProfitSage & PVNG, Paylocity & Paycom, Delphi, SalesPro, Spider
Achieve Success with Key Performance Indicators (KPIs)
- Occupancy Rate
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
- Revenue by Department
- Customer Satisfaction Score (CSAT)
- Average Length of Stay (ALOS)
- Cost per Occupied Room (CPOR)
- Employee Satisfaction and Turnover Rate
- Net Promoter Score (NPS)
- Online Reputation Index (ORI)
- Sustainability Metrics
- Guest Segmentation Metrics