With over 10 years of experience in hotel management, I have successfully led task force assignments across major brands such as Marriott and Hilton, including roles as a General Manager, Director of Rooms, and Operations Manager. I have a proven track record of boosting guest satisfaction, driving revenue growth, and optimizing operational efficiency in luxury, full-service, limited-service, and extended-stay markets. My expertise includes strategic planning, team development, and financial management, as well as hands-on experience in driving key KPIs such as Occupancy Rate, Revenue per Available Room (RevPAR), and Customer Satisfaction Score (CSAT). Notable achievements include improving guest service scores to maintain Marriott compliance, creating SOPs for management companies, and enhancing operational efficiency through labor management tools. I specialize in quickly integrating into diverse hotel environments, implementing revenue strategies, and driving profitability. Whether you need a task force leader to cover a short-term assignment or a consultant to enhance your hotel’s performance metrics, I bring a wealth of experience and a results-oriented approach to every project.

Skills

Strategic Planning and Revenue Management Team Development and Training Guest Satisfaction Enhancement Operational Excellence in Multi-Brand Environments Sales Strategy and Business Development Financial Analysis and Budget Management

Areas of Expertise

Areas of Expertise: Leading and developing high-performing hotel teams to achieve operational excellence and guest satisfaction. Enhancing revenue through strategic sales and marketing initiatives, optimizing ADR, and maximizing RevPAR. Creating and implementing Standard Operating Procedures (SOPs) for improved operational efficiency. Driving guest engagement and repeat business through exceptional service delivery and targeted guest satisfaction programs. Leveraging technology and systems to improve productivity and performance across departments.

Brand Experience

Marriott Hotels & Resorts: Renaissance, Element, Residence Inn, Townplace Suites, Springhill Suites, Courtyard, Aloft, AC, Le Meridien. Hilton: Canopy

Software Experience

Sales Systems: SalesPro Operations Systems: LightSpeed, Fosse, FS PMS, Opera, ONQ Revenue Management Systems: Marsha

Employment History

General Manager – Courtyard St. Louis Airport​/​Earth City (2024) Operations Manager – Aloft Louisville Downtown (2024) General Manager – Courtyard Waldorf Maryland (2023-2024) Assistant General Manager – Springhill Suites Downtown Milwaukee (2023) Director of Rooms – Marriott Teaneck New Jersey (2022-2023)