Results-driven Hotel General Manager with extensive experience leading daily operations, driving revenue growth, and delivering exceptional guest experiences. I bring a strong background in hospitality management, overseeing full-service properties with a focus on operational efficiency, team leadership, and financial performance. I have successfully managed all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and sales. My leadership style is hands-on and people-focused, ensuring staff are engaged, trained, and aligned with service excellence standards. Core Strengths: Full-service hotel operations management Budgeting, forecasting, and financial oversight Revenue management and occupancy optimization Staff recruitment, training, and performance management Guest satisfaction and service quality improvement Health, safety, and regulatory compliance Professional Approach: I am committed to creating a high-performing team culture while maintaining strong financial results. By combining operational expertise with a guest-first mindset, I consistently improve occupancy, increase revenue, and enhance overall property performance. I am available for interim, contract, or permanent General Manager opportunities and bring a proven ability to stabilize operations, improve service standards, and lead teams to success.

Next Available Date for Assignment

April 16, 2026

Skills

Hotel Operations Management Leadership & Team Development Revenue Management & Yield Optimization Budgeting, Forecasting & Financial Analysis Guest Experience & Service Excellence Staff Recruitment, Training & Retention Conflict Resolution & Problem Solving Sales, Marketing & Business Development Occupancy Growth Strategies Quality Assurance & Brand Standards Compliance Health, Safety & Regulatory Compliance Vendor Management & Contract Negotiation Housekeeping & Maintenance Oversight Front Office & Rooms Division Management Food & Beverage Operations Performance Management & KPI Tracking Strategic Planning & Execution Customer Relationship Management (CRM) Time Management & Multitasking Crisis Management & Operational Recovery

Areas of Expertise

Hotel Operations Leadership Full-Service Property Management Guest Experience Optimization Revenue Growth & Occupancy Management Budget Development & Financial Performance Team Leadership & Staff Development Front Office & Rooms Division Management Housekeeping Operations & Quality Control Food & Beverage Oversight Sales Strategy & Business Development Event & Group Accommodation Coordination Process Improvement & Operational Efficiency Health, Safety & Compliance Standards Crisis Management & Service Recovery Vendor Relations & Contract Negotiation Performance Management & KPI Tracking Brand Standards Implementation Customer Satisfaction & Reputation Management Multi-Department Coordination Strategic Planning & Operational Execution

Accomplishments

Increased profitability by 35% at Comfort Inn Simcoe through strategic revenue management, pricing optimization, and operational improvements Reduced operating expenses by 15% at Marriott Hotels by implementing cost control initiatives and improving efficiency across departments Consistently improved guest satisfaction scores by addressing service gaps and strengthening staff training and accountability systems Successfully led full-cycle hotel operations across multiple properties, maintaining strong performance in occupancy, revenue, and service delivery Built and developed high-performing teams, improving staff retention, engagement, and service consistency Improved operational efficiency by streamlining processes across front office, housekeeping, and maintenance functions Strengthened online reputation and guest experience through proactive service recovery and issue resolution Maintained strong financial performance through disciplined budgeting, forecasting, and expense management Recognized for leadership excellence and ability to stabilize and improve underperforming hotel operations

Brand Experience

uccessfully managed full hotel operations, ensuring consistent delivery of high-quality guest experiences across all departments Improved overall operational efficiency by streamlining processes and strengthening interdepartmental communication Increased guest satisfaction scores through targeted service improvements and staff training initiatives Consistently met or exceeded revenue and occupancy targets through effective forecasting and pricing strategies Developed and led high-performing teams, reducing turnover and improving employee engagement Strengthened financial performance through cost control measures and disciplined budget management Successfully resolved complex operational challenges while maintaining service continuity and guest satisfaction Implemented service standards and quality control measures aligned with brand expectations Enhanced online reputation by improving guest feedback scores and addressing service gaps proactively Led property-wide initiatives to improve safety, compliance, and operational consistency Built strong relationships with vendors and partners to improve service delivery and reduce operational costs Supported successful audits and inspections with full compliance to industry and regulatory standards

Software Experience

Property Management Systems (PMS) – guest check-in​/​out, reservations, billing, and reporting Revenue Management Systems (RMS) – pricing strategy, forecasting, and occupancy optimization Channel Management Systems – OTA distribution and inventory control Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) – reporting, budgeting, and communication Accounting & Financial Software – invoicing, expense tracking, and budget management Customer Relationship Management (CRM) Systems – guest profiling and retention tracking Point of Sale (POS) Systems – food & beverage and hotel outlet transactions Online Travel Agency (OTA) Platforms (e.g., Expedia, Booking.com extranet tools) Staff Scheduling & Workforce Management Systems – shift planning and labor optimization Review & Reputation Management Platforms – monitoring guest feedback and online ratings HR & Payroll Systems – onboarding, scheduling, and employee records management Microsoft Teams ​/​ Zoom ​/​ Communication Tools – remote coordination and team meetings

Employment History

General Manager Marriott Hotels | Winnipeg, MB 2023 – 2025 Led full-service hotel operations in alignment with Marriott brand standards and guest experience expectations Drove revenue growth through strategic sales initiatives, pricing optimization, and cost control measures Improved profitability while maintaining strong service delivery and operational efficiency Resolved guest concerns effectively, ensuring high satisfaction and positive brand reputation Managed and developed cross-functional teams to maintain consistent service excellence Property Manager The Meadows | Bayham, ON 2019 – 2023 Oversaw property operations including financial management, leasing, and tenant relations Managed rent collection processes and ensured timely maintenance and facility upkeep Maintained strong tenant satisfaction through proactive communication and issue resolution Supported long-term property value through operational efficiency and cost control General Manager Comfort Inn | Simcoe, ON 2018 – 2023 Directed hotel operations with a focus on revenue growth, occupancy, and guest satisfaction Implemented sales and marketing strategies that improved RevPAR and overall performance Streamlined operational processes to increase efficiency and service consistency Achieved 20% increase in profitability through revenue management strategies Reduced operating expenses by 15% through cost-saving initiatives Recognized for leadership excellence and team development Catering Sales Manager Novotel | Mississauga, ON 2017 – 2018 Developed corporate and group business through targeted sales and relationship management Consistently exceeded sales targets through strategic business development initiatives Coordinated catering and event bookings to maximize revenue opportunities Strengthened long-term client relationships to drive repeat business General Manager Days Inn | Sioux Lookout, ON 2014 – 2017 Managed all hotel operations including staffing, budgeting, and guest services Improved guest satisfaction scores through service improvements and team training Ensured compliance with brand standards, health, and safety regulations Oversaw operational performance and financial reporting Training Coordinator Saskatoon Inn Hotel | Saskatoon, SK 2012 – 2014 Developed and delivered staff training programs to improve service standards Supported onboarding and leadership development across departments Enhanced employee performance through structured training initiatives Assistant General Manager Northern Greens Resort | Saskatoon, SK 2003 – 2012 Supported daily hotel operations and department coordination Assisted with staff development, scheduling, and performance management Contributed to operational improvements and guest satisfaction initiatives Front Office Manager Sandalwoods Suites Hotel | Toronto, ON 2002 – 2003 Managed front desk operations and guest service delivery Improved check-in​/​check-out efficiency and guest satisfaction experience Reservation Manager Cambridge Suites Hotel | Toronto, ON 1998 – 2002 Managed reservation systems and booking accuracy Coordinated guest bookings to ensure smooth arrival and occupancy flow

Education

Bachelor of Business Management – Lakehead University (2017) Hospitality Management Diploma – Humber College (1998)

Training & Certificates

HOST certified(choice Hotels)

Service Area

Ontario, Manitoba, Alberta

Closest Airport - (Enter 3 Letter Airport Code)

YEG

Recommendations

N​/​A