Hospitality Leader with more than 15 years of experience directing operations, increased positive guest feedback, team building, mentoring and coaching team members who are on a career path in hospitality.

Next Available Date for Assignment

Currently available for assignment

Skills

Guest Satisfaction Crisis Management Staff Training and Development Forecast and Bugeting

Areas of Expertise

Strong understanding of the hospitality industry, including experience in overseeing staff training and development, and implementing strategic plans to drive revenue and guest satisfaction.

Brand Experience

Marriott IHG

Software Experience

LIGHTSPEED FSPMS OPERA CHOICEADVANTAGE

Employment History

Westin Lombard (Lombard IL) August 2023-September 2024 Task Force Director of Front Office Assistant Assist and guide the front office staff through their daily duties and responsibilities. Create SOPs (standard operating procedures). Work closely with Director of Front Office to implement and enforce SOPs. Lead daily stand-up meetings with all departments. Attended operations meeting. Assisted with monthly department meeting planning. Manager on duty and point of contact for on-site guest’s complaints. Assisted with shuttling for contracted groups when needed. Admin for Micros POS. Train Front Office staff as designated and outlined in the Front Office Training procedures. Maintain a positive work environment. Work with MGS Marriott programs. Created action plan for guest service agents to improve scores with brand standards. Marriott Pittsburgh City Center (Pittsburgh PA) May 2024-August 2024 Task Force Front Office Supervisor Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training procedures. Maintain a positive work environment. Check guests in and out of the hotel in a courteous and pleasant manner. Work with MGS Marriott programs. Assist at the front desk with arriving and departing guests in accordance with hotel standards and procedures with extensive knowledge of PMS and MARSHA. The Casso (Raleigh NC) February 2024-May 2024 Task Force Front Office Supervisor Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training procedures. Maintain a positive work environment. Check guests in and out of the hotel in a courteous and pleasant manner. Work with MGS Marriott programs. Supported Front Office manager in any areas requested. In control of Tradavo gift shop. Placed orders for gift shop and verified invoices before transferring to accounts payable. Inspected rooms when assigned as monthly MOD. Spearheaded Marriott Bonvoy enrollment tracker system. In charge of 3rd party virtual payment and communication dashboard. Responded to guest satisfactions surveys. Attended weekly operational meetings. Westin Edina Galleria (Edina MN) September 2023-January 2024 Task Force Front Office Supervisor Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training procedures. Maintain a positive work environment. Check guests in and out of the hotel in a courteous and pleasant manner. Work with MGS Marriott programs. Service Express Receptionist: Handle incoming guest requests via telephone, mobile chat and dispatch to appropriate departments. Work with GXP (Guest Planning to track status and completion of guests’ requests. Assist IRD with orders. Work with major shipping companies, handling incoming and outgoing parcels while keeping record of said parcels. Valet: Assist bellmen with housing vehicles and with retrieval at guest request. Austin Southpark Hotel (Austin TX) August 2023-September 2023 Task Force Front Office Manager Train front desk agents on use of reservation system. Schedule front desk agents. Supervise throughout the shift while documenting and dispersing events of the day to all departments. Worked a variety of shifts at the front desk. Assigned incoming rooms for daily contracted group and passed on assigned rooms to housekeeping supervisor to ensure readiness upon group arrival. Assist at the front desk with arriving and departing guests as needed. On call for overnight issues as they presented themselves. Served as contact person to general manager in his absence. Renaissance Downtown Asheville (Asheville NC) May 2023-August 2023 Task Force Front Office Supervisor Fill in​/​swap shifts with FOM when needed. Assist FOM with Marriott Brand standard thresholds. Work a variety of shifts at the front desk. Assigned incoming rooms for daily contracted group and passed on assigned rooms to housekeeping supervisor to ensure readiness upon group arrival. Assist at the front desk with arriving and departing guests. Guide PBX based on prior knowledge and experience on importance of response to attend to guests​/​potential guests' needs and inquiries. Assist with arriving and departing guests in accordance with hotel standards and procedures with extensive knowledge of PMS and MARSHA. Westin Edina Galleria (Edina MN) June 2022-February 2023
 Task Force Front Office Supervisor Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures. Maintain a positive work environment. Check guests in and out of the hotel in a courteous and pleasant manner. Work with MGS Marriott programs.

Education

Bachelors in Business Administration and Management

Training & Certificates

Hospitality Operations Success Training Certified Lodging Manager

Service Area

U.S. and abroad

Closest Airport - (Enter 3 Letter Airport Code)

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