Front office manager, guest service manager, agent, night auditor

Next Available Date for Assignment

ASAP

Skills

Responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Direct and administer guest service and registration (check-in​/​check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Implement and monitor all corporate marketing programs. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Run and complete daily reports, analyze data and make decisions based on data. Resolve guest issues and concerns to guest satisfaction.

Areas of Expertise

Front Office

Brand Experience

Transformation Hospitality Solutions is a prestigious company that places workers nationwide in various hospitality facilities to help fill positions that are lacking in employee coverage. For over 4+ years I’ve had the honor to travel nationwide assisting as a Front Office Manager, duties include but are not limited to

Software Experience

Lightspeed, Opera and choice

Employment History

Westin Dallas Park | (March 2024 - June 2024) Alabama The Westin​/​ The Element | ( January 2024-March 2024) Aloft Oklahoma City Quail Springs | (November- December 2023) Sheraton Oklahoma City Downtown | (October 2023-October 2023) Delta Virginia Beach Hotel ( Virginia Beach, VA) | (May 2023- October 2023) Four Points Sheraton South Mountain ( Phoenix, AZ) | (Feb 2023- May 2023) Newport Beachside Hotel and Resort (Sunny Isles Beach, FL) (Dec 2022-2022) Le Meridien St Louis Clayton (Clayton, Missouri) | (Oct 2022- Nov 2022) Sheraton Boston Needham (Needham, MA) | (Sept 2022-Sept 2022) Hotel Vance (Portland, OR) | (Sept 2021- Sept 2022) Le Merdian Downtown (Houston, TX) | (July 2018 - May 2020)

Education

Center High School

Closest Airport - (Enter 3 Letter Airport Code)

IAH Houston, Tx