Accomplished sales, servicing and operations professional with over 30 years' experience in the hospitality and airline industries. I am proficient in group sales, account management and hotel operations, including concierge services, front office supervision, food & beverage control, catering, event planning and convention servicing. Excellent interpersonal, organizational and leadership skills. Effective hands-on management style. Firm believer in delivering superior quality service. Meticulous in attaining sales goals, objectives and deadlines, all without exceeding departmental budgets. Acquired expertise within the Canadian, US and International markets.

Next Available Date for Assignment

Currently available as of September 1st, 2025

Skills

• Focused on sales objectives & results • Remarkable business development skills • Excellent negotiator • Self-motivated, disciplined & resourceful • Strong leadership & operational skills • Team building, coaching & development • Sponsorship acquisition for tradeshows • Exceptional customer service provider • Recognized for customer satisfaction and retention • Strategic & efficient time management • Well organized, rigorous & methodical • Meticulous & detail oriented • Empathetic, discreet & tactful • Excellent verbal & written communicator • Proficient in English, French, Italian & Spanish

Areas of Expertise

Having had several opportunities of traveling and working in various prestigious and reputable hotel chains throughout my career, this has permitted me to acquire a refined taste and knowledge of the different architectural styles, decor and services existing from one hotel property to another. I am now able to analyse and compare the differences between their requested seasonal room rates vs the quality and services offered by each of these properties and pass this crucial information on to you, our esteemed clients! Therefore, it would be my pleasure to assist and guide you in choosing an appropriate venue for your future groups. These preferential venues will be priced accordingly and within your budget, as well as offer your delegates the most enjoyable and memorable accommodations we can provide for them during their stay in any of your choice destinations!

Brand Experience

InterContinental Hotel Group, Marriott Int'l, Fairmont Hotels & Resorts

Software Experience

Microsoft Office Suite, Delphi, Salesforce, Opera, Zoom, Teams

Employment History

InterContinental Montreal Hotel (Montreal, Quebec) 2012 – 2020 Position: Director, Association Sales Responsible for $3.4 M in annual group sales for the Hotel’s Association Market. This sales goal was attained annually and surpassed by 10% in 2019. • Participated at a variety of industry meetings, tradeshows and client events in order to network with potential clients, enticing them to hold their next future meetings​​/​​conventions in Montreal and at our hotel. • Worked in collaboration with Tourisme Montréal (CVB) and the Palais des Congrès de Montréal (Convention Center) in building new and​​/​​or maintaining existing client relations, persuading them to select Montreal as their preferred destination to host their future events, more specifically using our facilities. • Organized Fam Trips for meeting planners and association executives; invited and hosted them for site-visits. Had them sample our Chef’s creations at breakfast, lunch or dinner, providing us with the opportunity to discuss their meeting space requirements and other considerations for booking their events at our property. • Developed various packages to promote the hotel so that the Associations and their attending delegates could benefit from our financial assistance programs. These packages could be available to them by booking and confirming their meetings with us prior to a certain date, committing to a set amount in catered food & beverage revenue, or by achieving​​/​​surpassing their final room block pick up. • Managed, coached and supervised my sales coordinators to efficiently respond to client requests on my behalf, particularly during my absence – in order to ensure proposals were sent out on time and signed contracts were returned with the requested deposits by their respective due dates. Delta Centre-Ville Hotel (Montreal, Quebec) 2008 – 2012 Position: Director, Association Sales Responsible for $2.8 M in annual group sales for the Hotel’s Association Market. This sales goal was attained annually and surpassed by 18% in 2011 Marriott Château Champlain Hotel (Montreal, Quebec) 2000 – 2007 Positions: Senior Sales Manager, US & International Associations Sales Manager, Canadian Associations, Universities & Government Groups Responsible for $2.1 M in annual group sales for the Hotel’s Association Market. This sales goal was attained annually and surpassed by 12% in 2006. Bravo Meeting Management Solutions, BTI Travel Group (Montreal, Quebec) 1998 – 1999 Position: Director of Operations • Responsible for the department’s operations, ensuring team adherence to the company’s established work ethics – implementation and enforcement of such standards. • Managed, coached and supervised a team of four sales & servicing managers and two coordinators. Together, we would create and send out outstanding proposals to various clients, ensuring that our department would win over the bids and successfully confirm profitable group business for the company. Westin Mont-Royal Hotel (Montreal, Quebec) 1997 – 1998 Position: Director of Convention Services • Planned, organized and serviced all definite group bookings (meetings, conventions and tradeshows) confirmed at the hotel, with the collaboration of all departments concerned. • Ensured that all events ran smoothly, efficiently and on time. • Upsold food & beverage items to increase and maximize the hotels’ projected revenues, all while ensuring a successful and memorable experience for the attending delegates. Radisson Hotel des Gouverneurs (Montreal, Quebec) 1991 – 1996 Positions: Director of Convention & Catering Services Conference Services Manager Le Meridien Hotel (Montreal, Quebec) 1989 – 1991 Positions: Sales Manager, Corporate IT Business & Incentive Groups Sales Manager, Tour & Travel Groups Fairmont Queen Elizabeth Hotel (Montreal, Quebec) 1982 – 1989 Positions: • Convention & Sales Manager – Sales Office • Head Concierge – Entrée Gold Floor • Project Manager Assistant, coordinating the pre-opening of the Entrée Gold Floor – Located on 19th Floor of the Hotel • Assistant Manager – Hotel Lobby • Head Receptionist and Cashier – Front Office • Front Desk Receptionist and Reservations Clerk – Front Office Air Canada (Montreal, Quebec) 1980 – 1983 • Group Sales Agent – Montreal Reservations Center • Reservations Agent – Montreal Reservations Center • Passenger Agent – Pierre Eliot Trudeau International Airport

Education

Concordia University (Montreal, Quebec) 1977 – 1981 Bachelor of Arts ​​/​​ Psychology, Modern Languages, Management & Administration Dawson College (Montreal, Quebec) 1975 – 1977 DEC ​​/​​ Social Sciences

Training & Certificates

Participated in various in-house training seminars and focus groups pertaining to sales and guest services throughout my career within the hospitality and airline industries.

Service Area

Available to work locally in Montreal, Canada or travel internationally in order to represent your organization.

Closest Airport - (Enter 3 Letter Airport Code)

YUL

Recommendations

Available upon request