HOTEL GENERAL MANAGER
Experienced Hotel General Manager recently relocated to Canada, with luxury Marriott/Autograph Collection background and full P&L responsibility. Strong expertise in hotel operations, F&B, guest experience, owner relations, team leadership, capital projects, and revenue performance. Open to permanent GM opportunities in Canada.
Preferred Employment Duration
- Permanent
Skills
Hotel operations, P&L management, owner relations, budgeting, forecasting, team leadership, guest satisfaction, F&B operations, rooms division, revenue strategy, pre-opening support, project management, SOP implementation, service standards, performance improvement.
Areas of Expertise
Luxury and lifestyle hotels, resort operations, multi-outlet F&B, residential components, stakeholder management, operational restructuring, guest experience improvement, commercial performance, capital project execution, team culture, brand standards.
Accomplishments
Former General Manager of Alaia Belize, Autograph Collection by Marriott. Led a 155-room luxury resort with 7 restaurants and bars, spa, and 30 residential units. Managed major capital projects including a $3M seawall and new spa development while maintaining operational performance and guest satisfaction. Improved all-inclusive revenue through pricing strategy, generating approximately $1M in additional revenue.
Brand Experience
Marriott Autograph Collection, luxury resort operations, boutique/lifestyle hospitality, branded and franchised hotel environments.
Software Experience
Marriott systems, GXP, PMS operations, Microsoft Office, Excel, reporting tools, guest satisfaction platforms, hotel operations systems.
Education
Master’s degree in Hospitality Management.
Training & Certificates
Hospitality leadership training, Marriott brand standards exposure, operations management, guest experience management, F&B leadership, team development.
Legally entitled to work
- Canada
Recommendations
Strong fit for luxury, lifestyle, resort, and full-service hotel General Manager roles requiring operational leadership, owner communication, financial discipline, and guest experience improvement.
Achieve Success with Key Performance Indicators (KPIs)
- Net Operating Income (NOI)
- Occupancy Rate
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
- Customer Satisfaction Score (CSAT)
- Average Length of Stay (ALOS)
- Employee Satisfaction and Turnover Rate
- Net Promoter Score (NPS)
- Online Reputation Index (ORI)
- Guest Segmentation Metrics