Hotel Management Consultant Available
Looking to optimize your hotel's operations, elevate guest experiences, and boost profitability? I am an experienced Hotel Management Consultant available to assist with tailored strategies and solutions. With expertise in operational efficiency, staff training, technology integration, and revenue growth, I specialize in helping hotels achieve their full potential. Whether you're seeking guidance on day-to-day operations, service enhancements, or long-term planning, I'm here to provide actionable insights and measurable results. Let’s discuss how I can support your property's success!
Next Available Date for Assignment
ASAP
Preferred Employment Duration
- Permanent
- Short Term
- Project Based
- Consulting
- Short Term to Permanent
Skills
Interpersonal Skills · English · Attention to Detail · Leadership · Sales · Customer Onboarding · Customer Retention · Presentations · Technical Support · Hiring · Account Planning · Embraces Change · Data Analysis · Operations Management · Client Relations · Build Strong Relationships · Training Delivery · Key Performance Indicators · Highly Detailed · Customer Follow-Up · Customer Support · Training and Development (HR) · Employee Training · Relationship Building · Communication · Microsoft Office · Hospitality · Software Implementation · Team Management · Leading Discussions · Customer Engagement · Customer Base · Project Management · Customer Service Training · Implementation Plans · Data Analytics · Artificial Intelligence (AI) · Customer Service · Customer Interaction · Problem Solving · Software as a Service (SaaS) · Customer Service Management · Hands-on Training · Employee Engagement · IT Project & Program Management · Customer Experience · Onboarding · Software Implementation Management · Preventive Maintenance · Customer Success · Knowledge Sharing · Customer Satisfaction · Critical Thinking
Areas of Expertise
Customer Experience, Customer Service and Hotel Operations
Accomplishments
40+ years in the hotel industry. Started and funded my own Hotel Software solution.
Brand Experience
Marriott, Westin, Best Western
Software Experience
Lots
Employment History
Founder/President and CEO Upkeeply · Self-employed Aug 2022 - Nov 2024 Management Consultant (Hotel Software) and Account Manager Guestware Jan 2007 - Apr 2021 Guest Services Manager Ottawa Marriott Hotel Dec 2005 - Jan 2007 Management Consultant - Software Guestware Apr 2001 - Dec 2005 Software Implementation Consultant Micros Systems (Now Oracle) Jun 1999 - Apr 2001 Front Office Manager Best Western Plus Ottawa Nov 1998 - Jun 1999 Assistant Front Office Manager The Westin Ottawa Sep 1997 - Nov 1998 ·
Education
Diploma in Hotel Operations Management
Service Area
Canada/USA
Closest Airport - (Enter 3 Letter Airport Code)
YOW
Legally entitled to work
- Canada
Achieve Success with Key Performance Indicators (KPIs)
- Occupancy Rate
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
- Revenue by Department
- Customer Satisfaction Score (CSAT)
- Repeat Guest Rate
- Average Length of Stay (ALOS)
- Cost per Occupied Room (CPOR)
- Employee Satisfaction and Turnover Rate
- Net Promoter Score (NPS)
- Guest Lifetime Value (GLV)
- Guest Segmentation Metrics