I am a results-driven hospitality professional offering consulting and operational support for hotels and short-term rental properties. With a strong background in Marriott and extended stay brands, I specialize in improving property performance, increasing revenue, and elevating guest satisfaction. My experience includes leading hotel operations as a General Manager, optimizing ADR and occupancy strategies, improving GSS scores, and developing high-performing teams. I have hands-on experience with Residence Inn, Fairfield Inn, and airport hotel environments, along with a deep understanding of Marriott systems and brand standards. Services include: - Hotel Operations Consulting - Revenue Strategy & ADR Optimization - Task Force GM ​/​ AGM Support - Staff Training & Process Improvement - STR ​/​ Airbnb Co-Hosting & Optimization - Turnaround & Performance Improvement I partner with hotel owners, operators, and investors to identify gaps, implement solutions, and drive measurable results. Available for consulting, contract assignments, and leadership opportunities.

Next Available Date for Assignment

May 1 2026

Skills

Hotel Operations Management, Revenue Optimization, Guest Satisfaction (GSS) Improvement, Team Leadership & Development, Cost Control & Budgeting, ADR & Occupancy Strategy, Conflict Resolution, Staff Training, Process Improvement, Performance Management

Areas of Expertise

Full-Service & Select Service Hotel Operations, Extended Stay Operations (Residence Inn, Extended Stay America), Marriott Brand Standards & Systems, Revenue Strategy & Yield Management, Hotel Turnarounds & Performance Improvement, STR ​/​ Airbnb Optimization, Guest Experience Enhancement, Pre-Opening & Transition Support

Accomplishments

Successfully led hotel operations at the General Manager level, improving overall property performance and guest satisfaction scores. Proven ability to increase revenue through ADR optimization and operational efficiency. Developed and led high-performing teams, improving staff retention and service delivery. Consistently maintained brand standards and operational excellence in Marriott environments.

Brand Experience

Marriott International (Fairfield Inn, Four Points, Residence Inn, Delta, City Express, Courtyard), Extended Stay America, Choice (Econolodge, Quality Inn & Suites, Suburban, Comfort Inn & Comfort Suites), IHG (Holiday Inn), Wyndham (Super 8, Days Inn, Wyndham Garden) Motel 6

Software Experience

FOSSE PMS, Marriott MGS, FreedomPay, ProfitSword, Microsoft Office Suite, Google Workspace, OTA Platforms (Expedia, Booking.com, Airbnb)

Employment History

General Manager – Marriott Branded Properties (Fairfield Inn, Task Force Roles) Led daily hotel operations, drove revenue growth, managed team performance, and ensured brand compliance. Assistant General Manager – Residence Inn Charlotte SouthPark Oversaw extended stay operations, guest experience, and team development. Guest Service Representative ​/​ Front Office Roles – Extended Stay America Developed foundational hospitality experience and guest service excellence.

Education

Hospitality Management Experience & Professional Development through Marriott Training Programs and On-the-Job Leadership Advancement

Training & Certificates

Hospitality Management Experience & Professional Development through Marriott Training Programs and On-the-Job Leadership Advancement Choice University also

Service Area

Charlotte, NC and surrounding markets (North Carolina, South Carolina, Georgia, Virginia). Open to nationwide travel for consulting and task force assignments.

Closest Airport - (Enter 3 Letter Airport Code)

CLT