Experienced hospitality leader and former General Manager with a proven track record in hotel operations, team leadership, and delivering exceptional guest experiences. I bring a hands-on, results-driven approach to managing daily operations, improving service standards, and driving revenue performance. Available for contract and interim assignments, including operational leadership, property stabilization, team development, and pre-opening or transition support. Known for quickly integrating into teams, identifying opportunities for improvement, and executing strategies that enhance both guest satisfaction and financial results. Experienced with and open to opportunities within branded, boutique, independent, and franchise hotel environments.

Skills

Hotel Operations Management General Manager (GM-Level) Leadership Full P&L Responsibility & Financial Performance Revenue Management & Profit Optimization Guest Experience & Service Excellence Team Leadership, Coaching & Staff Development Labour Management & Cost Control Operational Audits & Performance Improvement Property Improvement Plan (PIP) Management & Execution Pre-Opening, Repositioning & Turnaround Operations CRM System Implementation & Conversions POS System Conversions & Optimization Systems Integration & Staff Training Sales Leadership & Director of Sales Capabilities Revenue Strategy, Forecasting & Market Positioning Vendor Sourcing & Contracting Preventative Maintenance (PM) Program Implementation & Monitoring Brand Standards Compliance Independent & Boutique Hotel Operations Cross-Functional Team Collaboration Crisis Management & Operational Continuity Health, Safety & Regulatory Compliance

Brand Experience

Four Points by Sheraton (pre-Marriott International acquisition) – 8 years IHG Hotels & Resorts – 6 years

Software Experience

- Microsoft Office: Excel, Word, Powerpoint, Outlook - CRM Platforms: ie. Salesforce, Delphi - PMS Systems: Opera - Property Maintenance Systems: Transcendent - Google Workspace - POS and payment processing

Employment History

Silver Hotel Group (Holiday Inn Express Whitby) General Manager; 2017-2023 Skyline Hotels & Resorts (Pantages Hotel Toronto) Director of Sales and Operations; 2012 - 2017 Palm Holdings (Four Points by Sheraton Toronto Lakeshore) Front office Agent, Sales Coordinator, Sales & Catering Manager (2004 - 2012)

Service Area

Downtown Toronto & GTA

Closest Airport - (Enter 3 Letter Airport Code)

YYZ