Tackle opportunities to enhance employee productivity through a change agent with a solid operational background, enhanced with the Human Resource experience to energize your workforce and remove real and perceived employee barriers to success.

Next Available Date for Assignment

Available as early as March 2024

Skills

Hospitality Operational Experience (Leadership): - Employee management up to 160 leaders and employees (union and non-union) - F&B and Rooms standard training, implementation and monitoring. - Implementation of perpetual inventory management systems. - Training and coaching of service and selling standards. - Project oversight up to $500K. - Customer Service program implementation and service recovery. - Sourcing, selection, negotiations of product and supplies. Talent Acquisition ​/​ Onboarding: - Creating value proposition and branding, advertising, and partner relations. - Psychometric and skill testing​/​evaluation. - Behavioral-based interviewing. - Talent Pool management. - Building diversity. - Creating belonging. Training: - Learning Management System administration. - Large group facilitation. - Creating programs using online, classroom, mentorship, on-the-job training, and experiential learning methods. - Using gamification to increase excitement and retention. - Evaluation of results. Talent Management​/​Performance Management: - Process Administration - Participant selection and inclusion. - Assessment and coaching of operational management. - Assessment validation and calibration. - Co-creation of development and action plan. - Tie into Pay For Performance and Succession Planning Employee Relations ​/​ Labor Relations: - Investigation and outcome implementation. - Union Negotiations (1st Chair and Company Representative). - Grievance Resolution. - Alternate Dispute Resolution. - Coaching & counseling. - Absenteeism management. - Whistle Blower ​/​ Ethics Hotline management. - Retention programs. - Employee events. Total Rewards: - Compensation reviews and modeling. - Benefit reviews, provider sourcing, and cost-benefit. - Recognition and reward software and program implementation. Organizational Development: - Program creation and facilitation. - Root cause diagnosis. - Internal Communication. - Employee Engagement programs. - Change Management practices. Employment Law​/​Compliance: - MOL, Human Rights, Health & Safety, Pay Equity, Labor Board. - DOL, EEOC, NLRB. - Compliance with operational agreement inclusive of local hiring requirements. HRIS​/​Data: - System evaluation and implementation. - Creation of dashboards, KPI, and HR metrics.

Areas of Expertise

- HR Strategic Plan development and execution. - Building best-in-class HR teams. - Talent Management with an emphasis on creating development programs. - Performance Management with expertise implementing coaching models. - Workforce Planning and the tie in to maximize employee productivity. - HR Tech and ensuring its optimal use. - Offering innovative operational solutions to reduce the need for FTEs.

Accomplishments

- Sought out to assist with M&A activities in complex purchase. - Negotiated re-opening agreements with 7 unions, mid-pandemic. - Consistent increase in employee engagement scores as an operational and HR leader. - Reduced reliance on agency healthcare employees by 1400 FTEs within 9 months.

Brand Experience

- Fairmont Hotels and Resort, luxury and leisure - Hollywood

Software Experience

HRIS​/​Payroll​/​Talent Management​/​Learning Management​/​Application Tracking​/​Recognition​/​Communication system sourcing, evaluation, implementation, integration, and optimization. Evaluating software capabilities such as online booking engines, catering, and cost control systems, engaging the workforce in their full use. I'm known as making software "dance" to provide usable KPI, dashboarding, and functionality.

Employment History

Hospitality experience in operations management (F&B, Rooms) at several destination resort and iconic city-center properties in Canada. Transitioned to the casino​/​entertainment​/​resort sector and redirected career into human resources, advancing to be the Vice President of Human Resources at three Tier 1 properties with an employee base of 900 to 3000 employees, overseeing HR strategy and a team of 7 to 14 HR leaders, generalists and specialists. Gained experience in Healthcare as the head of Human Resources for a company with 26 locations and 4000 employees. Pivoted to consulting, specializing in interim hospitality management and HR consulting.

Education

Graduated from the Southern Alberta Institute of Technology Hotel and Restaurant Management Program (Business). Attended and completed program in Adult Learning as well as courses in mediation and alternative dispute resolution from the University of Calgary.

Training & Certificates

- SPHR & CHRL certifications. - Safety - Hogan Assessment Coach

Service Area

Canada and the United States

Closest Airport - (Enter 3 Letter Airport Code)

DTW, YYC

Recommendations

"With an innate ability to see both the immediate needs of an organization and the big picture, Kelly is an action-oriented, exceptional, and capable leader who takes the time to comprehend various viewpoints." - Patrick McClary (Consultant and Director of Operations) "Kelly's impact on the organization was substantial. He developed and implemented innovative HR strategies that had a positive impact on the company's culture and bottom line." - Ryan Bufalini (VP Marketing) "a great listener, always open to differing opinions and very innovative. He is not your status quo type of leader, he is always looking at ways to improve and is forward thinking. He see's the big picture, is a strategic planner and collaborates well to set goals and priorities." - Sparrow Rose (Director HR)