Available for temporary, short term, project based, task force consulting hotel assignments in the USA, and the EU. Driving top-line revenue, bottom line profitability, and staff retention through being the Chief Morale Officer. With expensive 15+ years of hospitality hotel experience across world renown brands such as Relais & Chateaux, Sheraton, Langham, Marriott, Hilton, InterContinental, Ritz-Carlton, and independent resorts. Versatile leader who loves mentoring diverse teams.

Next Available Date for Assignment

March 2025

Skills

Task Force Hotel Consultant General Manager | Luxury Hospitality Operations Executive Hotel Operations Consulting • Hotel Management Consulting • Hospitality Project Management • Hospitality Social Media Marketing Consulting • Hotel Financial Consulting • Hotel Brand Standards Consulting • Quality Audit and Service and Standards Evaluation • P&L Management and Analysis Qualifications: Strategic Management and Business Administration (MBA degree), Executive & High-Performance Leadership (certified by eCornell)

Areas of Expertise

Executive Leadership of luxury and boutique, branded and independent hotels • Hospitality operations management • Strategic management and planning • Business analysis and training Qualities: Trustworthiness, Accountability, Patience, Transparency, Business communication, Courage, Collaboration, Focus, Innovation, Self-awareness, Optimism, Flexibility, Empathy, Respect.

Accomplishments

University of Massachusetts: BSc Management University of Massachusetts: MBA Business Administration Cornell University, USA: Executive Leadership and High-Performance Leadership

Brand Experience

Sheraton, Relais & Chateaux, Langham, Marriott, Hilton, Ritz-Carlton, IHG, The Luxury Collection, and independent brands.

Software Experience

Microsoft Office, various hospitality systems: Fosse, OnQ, Opera, Host SMS, Open Table

Employment History

Experienced and versatile leader in the hotel industry, Svetlozar brings a cosmopolitan background, wealth of operational and luxury hotel expertise, and an ability to make a lasting impact in all hotel departments. With a strong academic foundation, Svetlozar holds a Bachelor's degree in Management and a Master's degree in Business Administration from the University of Massachusetts. Additionally, Svetlozar has completed certificate programs in Executive Leadership and High Performance Leadership at Cornell University. With over 15 years of progressive leadership experience, Svetlozar has worked with renowned hospitality brands including Sheraton, Relais & Chateaux, Langham, Marriott, Hilton, Ritz-Carlton, The Luxury Collection, and InterContinental. TASK FORCE EXPERIENCE The St. Anthony, A Luxury Collection Hotel, San Antonio 277 rooms and 25,000 sq. ft. meeting space Task Force Impact General Manager December to March 2025 (8 weeks, extended to 12 weeks; very positive feedback from employer) • Ran full-service luxury hotel with 277 rooms as resident GM, assisted all departments. • Improved financials, GSS guest voice scores, rebuilt the team, completed various projects. TASK FORCE EXPERIENCE Hilton Boston Dedham 267 rooms and 14,036 sq. ft. meeting space Task Force General Manager January to May 2024 (4 weeks, extended to 14 weeks; very positive feedback from employer) • Ran full-service hotel with 267 rooms as resident GM, assisted all departments. • Improved financials, STAY guest scores, rebuilt the team, completed projects and tasks. TASK FORCE EXPERIENCE Holiday Inn Hartford Downtown Area, an IHG hotel 215 rooms and 7 meeting rooms Task Force General Manager November and December 2023 (4 weeks, extended to 6 weeks; very positive feedback from employer) • Ran essentials tier hotel with 215 rooms as resident GM, assisted all departments. • Improved cost-management, communication, ADR, brand standards, rooms, and F&B. TASK FORCE EXPERIENCE Le Meridien, downtown Philadelphia 202 rooms and 7,500 sq. ft. of meeting space Task Force Director of Operations 2019 (2 weeks, very positive feedback from employer) • Assisted full-service hotel with 202 rooms as Director of Operations, assisted all departments. TASK FORCE EXPERIENCE Embassy Suites by Hilton, Tysons Corner, Washington D.C. 234 rooms and 3 meeting rooms Task Force Director of Operations 2018 (2 weeks, very positive feedback from employer) • Assisted full-service hotel with 234 rooms as Director of Operations, assisted all departments. Additional professional experience: • Luxury Hospitality Operations Executive at The Otesaga Resort Hotel (luxury full-service). • Resident General Manager: Staybridge Suites & Holiday Inn Express, an IHG hotel (upper midscale service), Residence Inn by Marriott (upper midscale extended stay). • Ritz-Carlton Residences Manager, residences part of The Ritz-Carlton Washington D.C. (luxury). • Director of Hotel Operations at Embassy Suites by Hilton (upper upscale all-suite full-service). • Director of F&B Restaurants at Marriott Newton (premium full-service). • F&B Manager at The Langham, Boston (luxury full-service). • Seasonal associate at Sheraton and The White Elephant & The Wauwinet by Relais & Chateaux (luxury and boutique full-service with fine dining).

Education

University of Massachusetts, USA: BSc Management University of Massachusetts, USA: MBA Business Administration Concordia University, Montreal, Canada: Study Abroad

Training & Certificates

Cornell University, USA: Executive Leadership and High-Performance Leadership Dale Carnegie: Professional development, 3 completed certification programs ServSafe Manager by National Restaurant Association Certified Pool & SPA Operator by Pool Operation Management Butler Service Style training by International Institute of Modern Butlers CPR​/​AED certified, Crowd Manager certified, Allergen Awareness Training certified

Service Area

United States of America European Union Open to: Canada, Asia, South America, Africa, Australia

Closest Airport - (Enter 3 Letter Airport Code)

Boston Logan, BOS

Recommendations

LinkedIn https://www.linkedin.com/in/svetmiloshev/details/recommendations/