Accomplished and performance-driven professional with hands-on experience in hotel management. Repeated success in delivering excellent customer service to improve guest scores. Expertise in managing and restructuring high-performing hotels, increasing brand awareness, and establishing business development strategies. Possesses excellent communication, team building, and problem-resolution skills. Task Force Properties and Position Lewiston Residence Inn GM Billings Fairfield Inn GM Lubbock Hampton Inn BSA Prep Topeka Fairfield Inn GM​/​BSA Prep Kalamazoo Townplace Suites GM Columbia Holiday Inn 2x GM Jacksonville Beach Hampton Inn Night Auditor​/​extended for night supervisor Odessa Woodsprings Suites GM Syracuse Hilton Garden Inn GSA Syracuse Homewood Suites GSA Mahwah Doubletree Re-open after 6 month shutdown Monticello Best Western+ GM Mt. Laurel Springhill Suites FOM Louisville Fairfield Inn GM Louisville Staybridge Suites GM Tappahannock Holiday Inn Express GM Indianapolis Townplace Suites GM Best Western+ Sparks NV GSA Court Yard Norcross​/​Peachtree Corners GM Conway Fairfield Inn GM

Skills

Operations Management Strategic Analysis & Planning Profit & Revenue Optimization Budgeting & Cost Reduction Quality Assurance & Control Sales & Marketing

Areas of Expertise

Extended Stay and Task Force GM

Brand Experience

Residence Inn TownePlace Suites Homewood Suites Hilton Garden Inn Fairfield Inn Hampton Inn Holiday Inn

Software Experience

Fosse Marriott Certified, ONQ, Opera, M3, Snaphire, Onesource, Qoure, CLC, Horizon, Yooz, Marsha, Infotronics, ADP, PDQ, Novatime, Nimble, Birchstreet, Rizepoint, Expedia partner site

Employment History

Independent Task Force GM – Nationwide August 2020 to Present Learning IHG and Full Service, completed my first IHG virtual audit with 100% Key Contributions: -Prepared for 3 different (brands) standard audits. -Kept full hotel and staff organized during a hurricane without power for 2 days. -Had 40+ rooms repaired and put back in working order at 2 consecutive hotels. -Collected thousands or revenue in accounts receivable. -Trained and promoted a Chief Maintenance Engineer​/​Executive Head Housekeeper​/​Front Office Manager​/​ AGM. -Train and work with staff on new Covid standards. -Reinstated breakfast serving and restaurant opening’s after Covid. Aimbridge Hospitality – Nationwide Task Force General Manager, August 2019 to March 2020 Marriott and Hilton Brands. Go into red zone properties and improve (BSA or GSS scores). Properties without GM’s or GM’s that need training. Interview GM candidates. TownePlace Suites – Lafayette, IN General Manager, 2017 to June 2019 Monitor and streamline hotel management tasks to achieve designated business targets. Develop and implement P&L improvement plans to increase business outcomes and deliverables. Manage accounts payable​/​receivable, while overseeing and boosting sales growth. Build, lead, train, and motivate cross-functional teams to deliver excellent services to guests​/​clients. Plan and conduct strategic operational analysis, identifying​/​mitigating potential risks to meet set QA standards requirements. Key Contributions: -Achieved 95%​/​84% on 2019 BSA, 85%​/​84% on 2018 BSA, and 40% flow through. -Achieved an increase from 45% to 54% ESOCC. -Attained and administered five of top 11 accounts in 2018 with keen focus on key accounts development and growth. Homewood Suites – Munster, IN GSA​/​Front Desk Supervisor, 2016 to 2017 Trained, retained, and supervised two employees as well as supported them in getting promotion to higher position. Served alcohol to guests and resolved issues. Delivered strategic leadership and guidance to front desk staff to enable effective management of property. Collaborated closely with sales, maintenance, and housekeeping departments to achieve set goals. Increased brand loyalty by guiding staff regarding quest management. Key Contribution: -Recognized as top five of honor enrollments and top 10 in guest scores out of 420+ Homewood. Additional experience as Director of Operations, Homewood Suites Key Stone Crossing – Indianapolis, Guest Service Agent, Hilton Garden Inn – Merrillville, IN, Night Auditor, Hilton Garden Inn – Kankakee, IL, and GM​/​AGM​/​Night Auditor, Fairfield Inn – Bourbonnais, IL. Along with GM of Nightclubs and Retail Stores

Training & Certificates

Fosse Marriott Certified

Service Area

US