I am Alekh Singh, an experienced Sales Coordinator with a strong background in the hospitality and tourism industry. With roles at Fresh Tracks Canada, Fairmont Banff Springs, and Paramount, I have developed my skills in data analysis, Salesforce reporting, and customer relationship management. I excel at exceeding targets, managing large transactions, and coordinating successful events, and much more. What sets me apart is my ability to innovate and reduce costs while maintaining exceptional client relations. I am a strategic thinker, adept at multitasking, and thrive in fast-paced environments. My education from Ryerson University and Centennial College, along with multiple awards, highlights my commitment to excellence. I am eager to bring my expertise and passion to your team, driving sales success and enhancing customer experiences.

Next Available Date for Assignment

I am available at your convenience

Skills

Management, Communication, Computer literacy, Coordination, Customer experience, Salesforce expert, Data analysis & Reporting, Customer Relationship Management, Decision making, Delegation, Cost control, Research, Marketing planning, Multitasking, Strategic​/​critical thinking, Supervision, Sustainability plan, Team player, Destination management.

Areas of Expertise

Data Analysis & Reporting Salesforce Proficiency Customer Relationship Management Event Coordination Budget Management & Cost Control Strategic​/​Critical Thinking Multitasking & Supervision Marketing Planning Destination Management Team Leadership & Training Communication & Customer Experience Sustainability Planning

Brand Experience

Fairmont, Jonview, Fresh Tracks, Marriott, Hyatt, Hilton, VIA Rail, Rocky Mountaineer, Wyndham hotel and resorts, Four Seasons, Choice hotels, Air Canada, Westjet, Emirates, Sunwing, W hotels, CBRE, Avis.

Software Experience

Salesforce, Microsoft Office, Oracle, Cloudbeds, Bedsonline, POS systems,

Employment History

I am a results-driven Sales Coordinator​/​Administrator with a robust background in the hospitality and tourism industry (close to a decade of experience). With extensive experience in data analysis, Salesforce, customer relationship management, event coordination, and budget management, I have known to exceed targets and come up with innovative problem-solving solutions. At Fresh Tracks Canada, I collaborated directly with management and directors, worked with various departments such as Finance, Marketing, Procurement, and handled inbound travel, maintained relations with suppliers, and managed large transactions upwards of $50k, completing a 1-year contract in just 7 months. At Fairmont Banff Springs, I oversaw events, implemented cost-reduction strategies, and managed a team of six employees. I also played a pivotal role in opening and supervising Canada’s first automated restaurant at Paramount, maintaining excellent customer relations and achieving positive reviews. My early experience as a Sales Intern at Kensington Tours further enhanced my skills in supporting sales and procurement teams, maintaining customer relations, and meeting sales targets. With a commitment to excellence and a strategic, client-focused approach, I am eager to bring my experience, knowledge and passion to your team, driving sales success and enhancing customer experiences.

Education

I hold a Bachelor of Commerce (Honors) in Hospitality and Tourism Management from Ryerson University, where I graduated in August 2022 with a 3.9 GPA. I also earned an Advanced Diploma in Hospitality and Tourism Management from Centennial College in June 2020. My academic achievements include graduating with honors and winning the Global Capstone award in international tourism management for destination development. Additionally, I led research initiatives for Chinese and Canadian tourism in China and Brazil, showcasing my dedication and expertise in the field.

Training & Certificates

First aid and CPR level 3, Smart Serve, Travel Sales insurance, Microsoft office training, Custoner service excellence, Food safety.

Service Area

I am an accomplished professional specializing in sales coordination within the hospitality and tourism industry. Known for my positive energy and team-building skills, I excel as a team leader, fostering a collaborative environment and effectively working with diverse individuals and their unique learning styles. My expertise includes data analysis, proficient use of Salesforce and similar platforms, and having an attention to detail. I blend strategic thinking with a client-focused approach, ensuring successful outcomes and enhanced customer experiences.