Experienced Direction of 3 to 5-star U.S. & Caribbean Lifestyle, Marriott, Hilton and IHG branded hotels, spa, golf & marina resorts, condo hotels, and independent restaurants. Takeover & Turnaround expert. Creative Food & Beverage marketing, re-imagination​/​re-engineering for maximum revenue, NOI & GSS. Waldorf-Astoria NY trained. Leading operations, sales & marketing to drive revenue, NOI and ROI. Plan and execute renovations, new builds and conversions. Expanding hotel & F&B marketing to drive revenue.

Next Available Date for Assignment

September 1, 2024

Areas of Expertise

Smooth Transitions Revenue & Profit Growth Operations​/​ Capital Purchasing Group & Wedding Sales Pre-opening​/​Opening​/​Renovation Project Management F&B Sales & Operations Operating​/​Capital Budgets Turnarounds Brand Standards E-Marketing & E-Commerce

Accomplishments

Successful completion of 16 Task Force GM ​/​ Complex GM & Corp. Director of Operations assignments. Management of 23 new build, renovation, and conversion construction projects - partial list including Waldorf Astoria NY, Marriott Atlanta Northeast, Hilton Downtown Miami, River Terrace Inn Napa, Plaza Resort & Spa, DoubleTree Tempe, Margaritaville Flamingo Beach Resort Costa Rica, Hyatt Tampa, Marriott Courtyard Bahamas, Sheraton Jacksonville. Record-setting performances increasing revenue, NOI, RevPAR & 4-month loss-to-profit and 2-month GSS turnarounds. Increases - NOI 29-167%, ADR 11-18%, flow-through 58-64%, RevPAR 23-34%, STR 23-29%.

Software Experience

Opera OnQ SALT Delphi FSPMS iHotelier IQWare MSI PMS Prophix PVNG​/​Aptech SalesPro M3 Yardi Micros Toast Lightspeed CIA Sharepoint Teams ACT CRM OpenTable Unifocus Nuvola Medallia

Employment History

Task Force Experience Highgate, Raines HP Hotels, TPG Hotels & Resorts, Sonesta Hotels, Retro Hospitality, Crestline Hotels, Driftwood Hospitality. 2024 Task Force Marriott Autograph GM during ownership​/​mgt co. change – 168 rms, 2 F&B outlets, 4,000sf mtg space. Focus on Marriott standards, new mgt co. SOP implementation, F&B service, revenue & GSS improvement. 2023 Interim Complex GM Hilton Curio and Tapestry, 278-rooms, 12,000sf meeting space, 5 F&B outlets rooftop bar and Starbucks. Interim Complex GM IHG Indigo & lifestyle hotel, 170 rms, 4 F&B outlets. Asset, 23 pt GSS improvement. Task Force GM opened Marriott Autograph, 4 F&B outlets, rooftop bar, Starbuck’s, 7,000sf mtg space. Task Force GM Crowne Plaza, 350 rms, 2 F&B outlets, 10,000sf mtg space. 2022 Task Force GM of 252-rm full-service Hotel Indigo Savannah Historical District. 2021 Task Force GM 326-rm IHG MD conf ctr marina resort 2 restaurants, 20,000sf mtg space. Task Force GM converted 3 Marriott full-service 136 rm hotels, transitioned to new GMs 2020 Interim Corp. Dir. of Operations, led reopening of two lifestyle Covid-closed VA hotels with new restaurant, wedding & event facilities and pre-opening ​/​ opening of 80,00sf food hall & event space. 2016-17 Task Force GM led 220-room full-service Marriott Atlanta Northeast thru renovation, successfully guided team turning around brand standards, improved GSS scores out of red zone. Task Force GM led change at 351-room Miami Beach Aveda Spa condo resort with 4 F&B outlets incl. landmark Miami restaurant, 18,000sf meeting space, 20,000sf pool deck. 2003-14 Driftwood Task Force GM ​/​ Area GM assignments 200rm Doubletree RDU, 251 120rm Napa River Terrace Inn, 80rm Margaritaville Flamingo Beach Resort Costa Rica. Concord Hotels, Palm Beach, FL Marriott Autograph Tideline beach resort & spa 2​/​2022-10​/​2022 General Manager Improved year over year revenue 28% and Marriott red zone GSS from 18 to 53, closed for extensive renovation. Plaza Resort & Spa, Daytona Beach, FL 2014-2015, 2017-2020 General Manager AAA 3-Diamond Boutique​/​Lifestyle condo beach resort with 323 rooms, 45,000 sf meeting space, six F&B outlets and European spa. Returned to previously managed resort to effectively reduce team turnover, greatly improved AOS, GSS & owner relationships, led team thru very challenging renovations. Re-implemented strong sales and marketing & revenue management, creative F&B sales, purchasing controls, directional leadership and to enhance lifestyle recognition and deepen new and existing markets. Covid-closed and sold Spring 2020. Average Year​/​Year increases: Total Revenue 38%, NOI 29%, ADR 18%, RevPAR 28%, STR Market Penetration 26% Achieved highest competitive set rating & Trip Advisor Certificate of Excellence for 110-year-old resort. Driftwood Hospitality, Palm Beach, FL 2003-2014 Area General Manager Bahamas ​/​ Project Manager 2010 – 2014 Returned to company to lead 2 Bahamian beach spa resorts – Warwick Paradise Island, 251-room all-inclusive lifestyle, 96-slip marina and European spa beach resort and 187-room Marriott Courtyard. Led creative marketing and sales initiatives to expand markets & relationships with corporate, government, wholesale and local organizations, a la carte and all-inclusive F&B, purchasing and QA. Properties sold, continued with Driftwood as contract FB Project Mgr. Increased total revenue by 34% to $36M and NOI by 22%. Corporate Dir. of Food & Beverage ​/​ Task Force General Manager 2005 - 2009 Initiated strategic development and management of F&B initiatives for 48 select and full-service hotels & resorts from 107 to 1000 room U.S. and Caribbean Hilton, Marriott, Starwood, Hyatt, IHG, Carlson & independent hotels and resorts. Focused on maximizing revenue & cost control. Initiated, directed and audited first companywide contract purchasing program. Same Store Sale Average increases year​/​year: Total F&B Revenue 16%, Catering 19%, NOI 23%, Total Revenue $66M By end of first 9 months all units improved to meet or exceed brand product and service quality standards. Task Force GM - multiple properties 106-437rms Regional Dir. of Food & Beverage – Bahamas and Caribbean, 4 beach & golf resort properties China Grill Management, South FL 2009 - 2010 Regional Director of Operations Led full-scope project management, 3 hotel’s F&B operations and one free-standing restaurant, reimagining strategic plans and greatly improved marketing to optimize revenue and organizational growth. Returned to Driftwood Hospitality. Increased total revenue by 27% and NOI by 18% in two years, restored hotel company lessor​/​lessee relationships

Education

Hospitality Engineering and Accounting Study New York University Bachelor of Science in Management and Environmental Science - State University of New York Proficient in Spanish

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PBI