Highly experienced hospitality professional specializing in Sales, Catering, and Conference Services support for full-service and lifestyle hotels. I bring a strong balance of revenue-driven sales strategy and hands-on operational execution, making me an effective resource for hotels needing immediate support during transitions, staffing gaps, or high-volume periods. My background includes managing group programs from turnover through on-site execution and final billing, supporting corporate, social, and large-scale events while maintaining strong communication between clients, sales teams, and hotel operations. I am experienced in contract review, forecasting, BEO detailing, client communication, and ensuring seamless event delivery while protecting both guest satisfaction and hotel profitability. I am comfortable stepping into fast-paced environments and quickly integrating with hotel teams to maintain service standards and revenue performance. Known for being highly organized, detail-oriented, and solution-focused, I thrive in roles that require adaptability, leadership, and strong client relationship management.

Next Available Date for Assignment

March 25, 2026-Available for short-term and transitional task force assignments supporting hotel teams with immediate operational and revenue needs.

Skills

Group Sales & Corporate Account Development Catering Sales & Revenue Optimization Conference Services & Event Management Contract Negotiation & Agreement Management BEO Creation & Event Detailing Delphi ​/​ Sales & Catering Systems Navigation Group Turnover & Program Execution Revenue Forecasting & Reporting Client Relationship Management Cross-Departmental Coordination (Banquets, F&B, Operations) Strategic Upselling & Space Optimization Meeting & Event Planning (Corporate, Social, and Association) Guest Experience & Service Recovery Multi-Program Event Management Hotel Sales Pipeline & Lead Management Corporate Negotiated Rate Development Room Block & Inventory Management Fast Integration into New Hotel Teams & Systems

Areas of Expertise

Group Sales & Corporate Accounts Catering Sales & Revenue Optimization Conference Services & Event Detailing BEO Creation & Operational Coordination Delphi & Sales​/​Catering Systems Contract Negotiation & Forecasting Client Relationship Management On-site Group & Event Execution Hotel Size Experience 94-room select service hotels 137–209 room resort and extended-stay properties 300–350 room full-service hotels 700+ room convention hotels Meeting & Event Space Experience 1,000+ sq ft small meeting space environments 7,000–13,000 sq ft mid-size event venues 60,000+ sq ft convention-level meeting space Group & Event Program Management Corporate meetings and conferences Weddings and social events University and association programs Government and SMERF market segments Large-scale conventions and citywide programs

Accomplishments

Managed $1M+ in annual group and catering revenue, overseeing multiple corporate and social programs simultaneously while ensuring accurate forecasting and operational execution. Successfully coordinated 30–50 concurrent group programs annually, ranging from executive meetings to large-scale events, ensuring seamless communication between sales, clients, and hotel operations teams. Consistently exceeded catering revenue goals by 10–20% through strategic upselling of food & beverage packages, AV, and meeting space enhancements. Generated year-over-year catering revenue growth through pricing discipline, strategic menu enhancements, and optimized meeting space utilization. Managed room blocks ranging from 10 to 150+ rooms per group, ensuring proper inventory management while maximizing hotel occupancy and ADR performance. Supported hotel profitability through strategic contract negotiations and rate management, protecting ADR while securing repeat corporate accounts. Delivered high guest satisfaction scores for group programs, resulting in repeat business and long-term client relationships. Successfully navigated high-volume event schedules, detailing and executing events with multiple daily BEOs across several meeting spaces. Maintained accurate forecasting and pace reporting to support hotel leadership with revenue planning and strategic decision-making. Known for rapid integration into hotel teams during transitions, ensuring continuity of revenue production, client communication, and event execution during staffing gaps.

Brand Experience

Hilton Hotels & Resorts DoubleTree by Hilton Homewood Suites by Hilton Hampton by Hilton Wyndham Hotels & Resorts Wyndham Grand Hawthorn Suites by Wyndham IHG Hotels & Resorts Staybridge Suites

Software Experience

Sales, Catering & Event Management Systems Delphi Sales & Catering Meeting Broker Cvent Social Tables Event Pipe Lanyon ​/​ Cvent Supplier Network Property Management Systems (PMS) Opera PMS OnQ (Hilton) INFOR HMS INFOR SCS FDC Revenue & Sales Intelligence Tools Lighthouse Rev IQ SalesPro Distribution, Lead & Group Platforms Wyndham Community Hotel Planner EventConnect CLC ELA Business & Operational Tools Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams) A3 Reporting Systems

Employment History

Independent Task Force Sales & Convention Services Contractor Various Full-Service, Resort & Select-Service Hotels January 2022 – June 2023 | February 2026 – Present Provide interim leadership and operational support for hotel sales, catering, and conference services teams during staffing transitions and high-demand periods. Responsible for maintaining revenue performance, client relationships, and operational continuity. Task Force Assignments: Homewood Suites & Hampton Inn – Round Rock, TX Area Director of Sales | 209 Rooms | 1,200 sq ft Meeting Space Waterstone Resort & Marina – Boca Raton, FL Catering Sales Manager | 139 Rooms | 13,000 sq ft Meeting Space Poco Diablo Resort – Sedona, AZ Catering Sales Manager | 137 Rooms | 13,000 sq ft Meeting Space DoubleTree by Hilton – Schaumburg & Wooddale, IL Area Sales Manager | 349 Rooms | 7,000 sq ft Meeting Space Wyndham Grand Pittsburgh Downtown – Pittsburgh, PA Convention Services Manager | 712 Rooms | 60,000 sq ft Meeting Space Hawthorn Suites by Wyndham – Naples, FL Director of Sales | 94 Rooms | 1,150 sq ft Meeting Space Lacey Bolton resume 2026 Conference Services Manager theWit Chicago – a Hilton Hotel | Chicago, IL September 2024 – February 2026 Managed group and meeting programs from turnover through execution, acting as the liaison between clients, sales, and hotel operations. Oversaw event detailing, BEO creation, client communication, and on-site program management while ensuring compliance with Hilton brand standards. Lacey Bolton resume 2026 Senior Catering Sales Manager The Study at the University of Chicago | Chicago, IL June 2023 – August 2024 Drove catering and event revenue through strategic sales initiatives, contract negotiation, and market segment expansion. Achieved a 4.9% year-over-year increase in food and beverage revenue through upselling strategies and optimized event space utilization. Lacey Bolton resume 2026 Sales & Marketing Director in Training Staybridge Suites | Humble, TX March 2021 – December 2021 Supported hotel sales strategy, corporate account development, and group business management while exceeding total revenue goals by 107%. Secured high-value corporate accounts and supported forecasting, budgeting, and annual sales planning initiatives. Lacey Bolton resume 2026 Director of Community Relations Habitat for Humanity | Corpus Christi, TX April 2020 – September 2020 Led community outreach, volunteer engagement, and partnership development while managing communications, public relations, and reporting for organizational initiatives. Lacey Bolton resume 2026 Sales & Marketing Manager Waves Resort & Waterpark | Corpus Christi, TX June 2019 – March 2020 Directed sales and marketing operations for a resort and waterpark property, managing group and corporate accounts, events, and entertainment programming while supporting revenue generation and strategic partnerships.

Closest Airport - (Enter 3 Letter Airport Code)

MDW